Review Mcdonald's - Lexington

Onnie Neally

ABSOLUTELY TERRIBLE! I came inside to order 2 burritos and a frappe literally stood in the waiting room 30 minutes along with other people who were here before me. Not one employee spoke to any of us once. They have no one at the registers at front. Just absolute horrible customer service. But all the employees seem to be having a great time cutting up laughing in the back. If I could of gave it 0 stars I would of. One star is just too much. Will never come back here again. I still haven’t even got my food or drink! 🤬🤬🤬🤬 if you want McDonald’s go to a different one!

Mike Savicki

I love McDonald's. And I eat there from time to time. But today was a sad time. I saw an older person leave their car walk in and after a few seconds they wandered over to the robot and stood in front of that machine. I don't know what they were thinking but I know what the end result was. They simply turned around and walked out of McDonald's and got into their car and drove off. I'm sure they found a place that had a friendly smile. I found it interesting that they didn't just go to the drive-thru. Remember the days when you walked up to the counter and said where's the beef? Or proudly let it fly out of your mouth to all beef patties special sauce lettuce cheese pickles and a sesame seed bun. I still have that one memorized. I wonder if a robot would appreciate that?. Still McDonald's is great. And sad moments happen everywhere. I was just there to see this one.

Jasmine

Gave them 3 stars two years ago. Now to present day 4/4/22 ...Visited one day and the manager was beyond rude. Today the manager, same person from last time was just as rude. All I asked for was sauce or ketchup. I let the first one go because maybe they were having a bad day. Today same attitude. Management is not setting a good example as to what customer service is.I just wanna know if I eat inside why did I have to come get my food while they walked everyone else's out. Dirty dining room. Just worse overall. DO BETTER.

Elizabeth Douglas

Very slow taking my order. Drive-thru was way to long so I went inside. I have no desire to order from one of the kiosk so I went to the register to order my take out. Several employees walked by no one bothered to say hello or someone will be right with you. If you're going to work in a place of business that deals with customers then customer service should be your top priority. If you want me to order from a kiosk then give me an employee discount because I'm taking the job away from an employee.

Nicole Keller

Food was hot and fresh and staff was friendly, even though they were super busy, and the dining area was nice and clean.

Keith Lindsey

This was the worst experience I have ever had at a McDonald's. Horrible customer service, rude associates and leadership. They left 20 people at the counter who had ordered and paid waiting for food for over 30 minutes and ignored us.

Page TC

Terrible terrible terrible! This McDonald’s is slowly going down hill. Us Lexingtonians have sat through all these years and WATCHED this location suck their way through every situation that was thrown at them. Drive thru was stopped! Many receipts were brought back for corrections. All their soda syrup was OUT.

AnonZombie

Nothing but teenagers throwing food at each other and cursing in front of customers. Messed my order up 3 times in a row while acting like I was the issue. Manager doesn't answer the phone in order to place complaints, just a garbage McDonald's.

Jenny Biesecker

This mcdonalds has some of the worst staff and worst management . We waited 15 minutes for pancakes and 2 biscuits people asking for their money back left and right bc they are waiting 20 to 30 minutes for egg on their biscuits. Manager was extremely rude to people that were asking for their money back. There were 10 cars pulled around from drive thru to wait trash cans were full to the top floors were filthy flies everywhere and it's only 10am all the workers were standing are talking including the manager instead of trying to get food orders out. I don't think I've ever seen so many angry customers in one restaurant

Taylor Youngblood

Unclean place to eat. I saw the cooks wipe their hands on their pants then continue to make food. I thought they were suppose to wear gloves? One woman behind the counter had visibly dirty hands while proceeding to put food into bags. I will never eat here again. The health inspector needs to see what goes on in this McDonalds. I have been sick for three days now after eating there Sunday evening!

Trent Caudle

Well 2 Saturday's in a row and the Ice cream machine is down. . .

Karen D Parker

Worst place ever they keep messing up on my food ask for no pickles and what I get pickles

Larry Dollars

I waited 30 minutes for a bag of ice.... 30 minutes. I guess they had to make the ice or the bag. Very rude people

Steve Rains

Service was slow and staff acted like they would rather be somewhere else.

Carrie Fancy Carlile

I just arrived at home from going through the drive thru on Winston road to find out that all the extras that I asked for AND paid for were not included. When I called the restaurant they were very rude and forgot to cover the phone while asking other workers if the items were done correctly or not, big mistake, never good to let the customer hear the employee talking trash! And, apparently my word isn't good enough that my food isn't correct, they request I spend even more money to drive 15 minutes back up there to prove it and get it replaced. I told them if I had to drive back up there I just would return the food and I wanted a refund, they wouldn't allow that either. This location has messed up on several occasions and I hate drama so I never say anything but I'm highly upset after how things went today, do not send business here!

Heidi Silvers

The worst service and food I've ever had in my life they gave me the wrong order so they don't want to fix their mistake but expect you spend money anybody that reads this message should go to Taco Bell

Aiden King

Can you people ever get something right? Every single time I go here you manage to screw something up-LITERALLY EVERY SINGLE TIME. And you morons want $15 an hour...