Papa Johns Pizza

Pros: Love the breadsticks and garlic butter and the people who work there seem very kind. Cons: They seem to consistently take forever to deliver. Tonight, I ordered this for my son’s sleepover. Online, it said it would take about an hour (original ETA was 7:55). When I called after 8 to check on it, the phone system said 8:55. It ended up taking getting here around 9:30. 😫 Really don’t think it’s worth it.

Ordered a pizza for ASAP pickup via their website. Was given 40-50 mins for the order to be ready per their tracking system. I showed up at 45 mins and was told to come back one hour later. They are short staffed and have huge backlog of orders which is understandable during a KU game but nowhere do they communicate that the order is going to be delayed until I show up. The employee blames the website for wrong tracking info. I am not sure how I am responsible for their corporate issues. Would have preferred if they did not accept new order so I would have ordered elsewhere. I wanted to support a locally owned franchise but this is the customer service I get. I was enquiring if the order was eligible for cancellation and the employee canceled it instantly without asking if it is okay with me, leaving high and dry without a dinner option at 8 pm. Wish I can give 0 stars for the rudeness

Bought a $20 gift certificate. My husband went to pick up pizza and was told upon check out that gift certificates can’t be used in conjunction with store specials (ordered 2 pizzas for $22). So we were charged $34, then he used gift certificate. When I called to inquire why we couldn’t use a gift certificate (not a coupon!) on an in- store special, the manger told me “I’m honestly very busy right now, and need to let you go, if you’re only going to complain.” Ooookaaay….won’t bother ordering here anymore.

Had to go pick up my own delivery order because they were so short staffed. This is the second time I have had to do this. When I arrived the pizza was cold also. I should have refused it… Their online ordering system way under estimates how long it takes to make an order. I would stay away from ordering from here during busy times unless you like to wait almost 2 hours for cold pizza.

We place a delivery order. Get an estimate of an hour and a half.........weather is nasty. Then a call with kids screening in background after 90 minutes asking if we want to come get it or wait another hour and a half....when declining both options I was asked if I wanted a refund...like dah. That's the resolution? I understand weather...and the reality of service industry now but I doubt I will ever order PJs again.