Mcdonald's

Not only did I have to wait 45mins for my meal, but my food was undercooked and I received negative pushback from all managers when presented with a problem that could’ve easily been rectified and this partícular Mc’Donalds! I received lack of active listening by the cashier taking the order and 3 managers. When both managers were presented with the original problem, they too did no practice active listening but dismissed the entire complaint. When asked for my refund and to have my food replaced, they not only gave me attitude but began to dismiss me as if I was irrelevant. 15mins go by, before they attempt to get the store manager on the line, after I asked to speak to the store manager to present the problem and request for it to be rectified. They did not allow for me to speak to the store manager; store manager chose not to resolve the problem correctly. Problem: 30 mins to wait in line for me to order. Received lack of customer service by active listening and attitude by the cashier taking the order. Food was undercooked I.e fries were still white not a golden brown color we are accustomed to seeing. Spicy chicken was undercooked on the bottom portion of the patty. I requested for the disservice a complete refund and to have my food replaced for the inconvenience. Not only was I presented with attitude from both shift managers, no active listening took place. They made me choose refund or food, no in between. When asked to be properly acknowledged, they dismissed the idea that I ate undercooked food which I can become potentially sick. The lack of training by this franchise or privately owned restaurant owner needs to be recognized. Managers: Fanny, Alicia (shift managers) and Kim H. (Store Manager)

I will judge MCD by the sweet tea and service. Sweet tea during my first visit at this location was horrible. Tea was not sweet like other MCD locations. I gave it right back, asked if they had lobby tea. They did not🙁 so I asked for a refund since I don't drink soda. They gave it with no problem. So service was great👍

The food is typical McDonald's fare. It has a double drive thru that moves rather quickly. My advice is to take advantage of the McDonald's app. You can get free or reduced priced items, not to mention the fact that it will be a faster experience. At the time of this review, the dining room area is open. Also, the counter is open for pickup and ordering, but the kids play area is closed. This is a pretty decent neighborhood, but there are some homeless people around, but they do a great job of keeping them off the property and parking lot, so you should not have an issue with them at the drive thru or parking for pickup.