Subway

I enjoyed a double chicken chopped salad and dined inside the restaurant. The dining space was clean and the service was fast! The salad options are a few dollars more than a foot long but they are very generous with the toppings. You can order sit and eat all well within a half hour, perfect for a quick work lunch meal.

Out of the two ladies working today during lunch, the older one rushes people through, where it’s near impossible to keep socially distanced, and gets your order wrong in the process because she’s not listening. She also snapped back at me “no” when I asked if there were any low fat dressing options. Which, upon a google search, was not true. This is the closest location to my home and work, but I’ll be sure to take the extra time to go further and avoid this location because this is not the first time I’ve had this similar experience with her.

This is our food guys and because of that, I would strongly advise that you reconsider patronizing these Subway locations (Sahara and Rancho/Sahara and Valley View in Las Vegas, NV. There may be other locations throughout the valley that are associated with this owner also. Please do your research before patronizing his business locations. I have reported him to the corporate office, but this is a franchise so it is up to customers to speak out when these things happen. I do not want another customer to be abused in the manner in which I was when simply attempting to buy a quick meal. I went in with my adult children to grab some sandwiches on Mother's Day and was disrespected by the cashier on a level that absolutely shocked me. I left a vm message for the owner, Mr David Hogan. He was kind enough to call me back and leave a message for me. I returned his call today and he initially told a less than truthful story. He initially said he had viewed the video tape himself, but as he spoke, his narrative did not resemble what actually happened at all. When pressed, he admitted he had not seen the video and he went on to state that he was basically regurgitating the information that the store employees had given to him. We have video that was recorded on my sons phone of what actually occurred on that day. It is problematic that this owner is untruthful. It is also problematic that when questioned for the second time, he became defensive and chose to resort to being rude to me although my tone with him never changed. I will not go there again, but I want others to be aware of the unfortunate experience that I had. Mr Hogan then said in an almost aggressive manner "what do you want me to do?" and followed that by "are we done here?" Had this gentleman viewed the tape personally, he would have acknowledged that there is a problem in his store, but his response made it clear that that is not where the problem began. I am not here to tell anyone where to go or not to go, but this incident throws up red flags. This should not have happened, but since it did, there was an opportunity for this man to remedy the situation simply through truthfulness, acknowledgement and civility. He instead resorted to rudeness. Customer service is clearly not a priority at this location and I would strongly advise you to do your research and choose a subway that is not owned by David Hogan. I know he owns the ones on Sahara and Valley View and Sahara and Rancho. Again, this is our food guys. If this is his response when there is a simple customer service issue, my concern would be what his response would potentially be if there is a more severe food related issue.