Domino's Pizza

The service is alright as far as customer interactions and speed of service for pickup. My problem here is that they make the order incorrectly for me a majority of the time. I order through the app and always select ‘NO garlic seasoned crust.’ That flavoring is the default and seems to be popular, which is probably why they always mess it up. I once complained to the manager and got a replacement, and another time the crew caught the mistake on their own and gave me a free drink for waiting longer. I don’t want to have to correct them and demand a replacement. This is too bad because everything else has been fine for me at this location.

Got to dominions and was waiting in my car for curbside pickup but had to wait probably 5 minutes - no biggie. But then they came out with my pizzas but only had 2 of the 3. The guy went back in to find the third but eventually came out saying it would be a few minutes because they’d missed it on the order. He did take back my other two pizzas to keep them warm while they were making the others. But I was sitting waiting over 30 minutes. I finally called the store and the girl on the phone checked the order and said she had it right there and would bring it out. She brought them out to me but didn’t apologize for the wait until I stressed that I’d been waiting so long (while I’m sure my done pizzas were just sitting inside.) She was pretty dismissive and simply said “sorry and thanks for you patience” while she walked away from my car. Poor communication, poor customer service. I know they were busy but the fact that no one was assigned to make sure that a messed up order was taken care of and the customer was made to feel like Domino’s had “made it right” just doesn’t sit well with me. My pizzas were getting cold by the time I got home and on the one pizza I had had to wait for, the cheese in the middle wasn’t even melted.

I eat here several times a month. Through the app you can earn a free pizza after a certain time. So tonight I got my free 2 topping pizza and it wasn't good like seemed almost no sauce and very light on cheese? So usually 5 stars for sure usually perfect. But on this free one I'd give 1 star really didn't want to eat anymore after 2 pieces.