Crumbl Cookies Centennial

Have had a few of their cookies. The cookies themselves are good but not as good as they look on their videos and ads. There is always a difference in the quality of presentation and besides that they should use bigger boxes to better fit the giant cookies they give you. Price is high, typical of hype places like this. I do love their app for ease of use and the customer service is typically good

Was always curious about this cookies since I’ve seen lots of people posting about this cookies. They were just okay for me. No the best cookies I’ve had but definitely not the worst. Would I go out of my ways to get these cookies again, probably not! They were soft, and very sweet! You don’t get all the flavors you see online, just a selected few.

Do you like cookies? Then go to Crumbl and enjoy some amazing cookies. Are you susceptible to addictive behaviors? If so - you may want to avoid this place because their cookies are amazing and highly addictive. I’ve never had a bad experience with their cookies. I love them fresh. They’re good the next day. They’re good for breakfast, lunch & dinner. Life is short - eat dessert first!

Now don’t be disappointed if the cookies don’t look like the advertisement. It doesn’t change the taste. We always get a favorite and then a box of new ones to try. With four of us it works out well. Today the boys loved the banana bread even though it was terribly misshapen. The girls were confused by the old fashioned donut. I think it was delicious, but it neither resembled a donut nor a cookie. Lol Enjoy.

The concept of Crumbl is good and the app is nice and it’s easy to use. What misses for me is personal customer service. In the store, you don’t order from a person, you face a white wall and punch in your order on the tablet on that wall. No greeting when you walk in, and when your order is ready, you’re flashed your order in the box and you take it and leave. It’s all so mechanical and cold. The cookies are okay. Several are just the sugar cookie with a topping, which is kind of disappointing. I wanted the raspberry lemonade cookie itself to taste lemony. Not just the frosting on it. Overall, the place is fine, the cookies are okay and overall my experience has been okay. I guess it’s more for people in a hurry who need to get in and out.

Normally we have a great experience at Crumbl and this week we were excited to try several cookies. I sent my daughter to get 4 cookies and one of the cookies was incorrect. We checked the receipt, we ordered correctly so we called the store. They insisted we bring the whole box back so they could verify we were not lying. Upon our arrival the staff was indifferent. They plucked the cookie out the box, tossed it in the trash, and put the correct cookie in the box in its place. The new cookie should have gone into a single box. No apology for the mistake or my wasted time, I go out of my way to go to crumbl. Next time I want a cookie this experience will affect my decision.