Capriotti's Sandwich Shop

The paper used to wrap the sandwich in melted with the cheese inside of the sandwich, I tried to separate the paper from the sandwich but it was impossible to completely remove all the paper without leaving debris. Since I didn't want to digest paper I returned to the store for a refund and was met with several employees giving me an attitude ("That's what happens with a hot sandwich") telling me they couldn't get through to the manager. I tried calling the Capriotti's corporate number after (during business hours) and it went to voicemail telling customers to leave a message and they would get back to me, but their voicemail box was full. So basically I paid for inedible food, wasted time out of my day to return the sandwich, wasted more of my time talking with jerks, and wasted my time calling a non working number and I didn't even get a refund!

I was really disappointed when I visited today to get 20 sandwiches for my employees on Thanksgiving - one of the guys making sandwiches was wearing his facemask as a chinstrap. The woman ringing me up must have been new so someone came from the back to help her...she had no facemask at all. Then another person appeared from the back and came out front for a moment...also no facemask.

Today I called at 3:37 pm to confirm if they were serving breakfast in the morning. I was told they open at 11 am. So I ordered online and in the notes, specifically chose condiments on the side, as we were not eating the sandwiches until tomorrow. Once at the shop, I was told that they are open for breakfast. This is unacceptable! When only sandwiches were put in the bag, I asked about the sauce on the side and said, "please tell me you did not put the sauce on." The employee held the receipt up (as if I could read it) and told me there were no instructions about this. I told him that we put specific instructions in the notes sections, and instead of accommodating me and checking the sandwiches, he referred to the receipt again. I had to make him give me some, in the hopes the sandwiches were right . Nope. The sizes on both were wrong and one had marinara sauce on it, which we asked to be on the side. I have the email receipt , showing our request ! I called at 5:15 pm and asked to speak to a Manger, so we could at least get one sandwich replaced, and was told there would be one there in 15 minutes. Forty five minutes later I called back and a woman who gave me no name, did not ask me mine or for my number, told me they had a rush and she would call me back in a few minutes. It is now 7:35 pm and no phone call. That's quite a rush! This is unacceptable, horrible customer service. I have delivered for Post Mates for over two years and I know for a fact the restaurant does see these notes. We will not use this location again!