Panda Express

I cannot believe how I was just treated here at this restaurant, my pickup order was for 12:05 I placed an order at 11:45 I waited until 12:05 to leave my house (I’m right down the street takes a minute to get here) when I arrived there were no clear signs on where a pick up person should stand or wait to be assisted. The customers and staff treated me like I was cutting the line, the person at the counter Liss (or at least that’s what’s on her name tag) she was literally going to skip me even though I came in and stood behind the guy that was paying the other customer was still ordering his food when I had walked in. She walked to Rosa and grabbed the food that was prepared as I was waiting in line she didn’t even look at me or acknowledge that I was there, She grabbed his food and went to check him out, when I said hello, pick up order for Loren and she repeated it back to me. I said yes I’m picking up my order that I already placed online. She stated my order was not ready and they would have to make the order. I then asked to cancel the order, I assumed it would be ready when I got there, I’m a working mother of 3, who is on the go, and busy. That’s why I waited until my order was supposed to be ready, before I even left my house. That’s when Rosa chimes in and said very aggressive and rude “it will be ready in 2 minutes” I then watched her proceed to put 3 extra pot stickers in my box (which my kids love) so that kinda calmed me down for a second. I then asked if they always wait until the pick up customer gets here to prepare the order, and Liss, tried to say it was something about the food not being ready, but everything I got was basic items, nothing excessive, and nothing was extremely fresh, or just made, all my food, you could tell had been sitting there, then Rosa proceeded to call me Fat, in Spanish and remove the 3 extra pot stickers she previously put in my box. I then told her she needs to watch what she says because I just understood everything she just said. I also told her just because someone looks white does not mean they are white. She tried to lie and say she told Liss what to do about the food but I heard her clear as day. To bad because my kids really enjoyed the food and if the food wasn’t for them I really would have cancelled my order and told them to refund my card I spent $22.00 in your Restaurant to be treated very badly and called Fat to my face unacceptable treatment.