Review Wingstop - Lakewood

I’d had previous experiences that were fine here before but this time I brought friends for lunch, promising them it would be good, and I was embarrassed that I’d recommended it. There were flies buzzing around inside, the floors were sticky, we watched wings get tossed on the floor… the guy at the cashier has no idea what he was doing, there was one poor girl that seemed to be the only knowledgeable person but she couldn’t do everything. It took almost 10 minutes for one person to place a simple lunch order, and then the food wasn’t even hot, fresh, or well seasoned when it finally came out. Overall, very sad we went. Don’t know that I’ll ever go back to this location.

Staff was so unorganized! I had 2 people in head of me before ordering and it took 15-20mins to even order food ! When I ordered the food it took 1hr to bring out the food and they forgot to bring my corn out! The wings were soggy and under cooked! Fries were soggy too! Staff got attitude when I asked for refund on my corn that I ordered that never got brought to me! I didn't realize it until me and my husband were done eating! Worst Wing stop ever! Never will eat here again! They need a better update store with newer soda machine like the others! Staff members need to learn how to communicate and work better as a team! None of them knew how to work the register!

Wingstop is usually my favorite and when I hear they came our with crispy thighs, I had to try them! I was so disappointed that my chicken was NOT cooked all the way through! I was wondering why my food was prepared so fast🤬

This place was really busy. The girl at the register answered AND stayed on the phone in the middle of taking our order, another lady came up to the counter to actually take our order. The register’s and card readers are filthy as well as the counters and walls. There was NO garbage can in the restaurant to throw your trash away after you ate. What restaurant has no garbage in it? The food was ok. Under seasoned, the fries were soggy. Honestly I would not recommend this place just based off its cleanliness. Someone should call the health department and report this place.

Not enough staff so confusion is often. 35 min wait is understandable. Repeating orders often or forgetting orders is not good. Waiting for food then being told orders are waiting on fries which means hot fresh fries then being served cold chicken and cold fries is unacceptable. Waste of time and money.

Waited 10 minutes to be helped and then in the middle of taking our order the cashier answered the phone and began to take the order of the person on the phone. Waited another 15 minutes until the manager asked another employee to help us. The card reader was caked with sauce and crumbs which I personally find gross. Almost every surface in the store is covered with some sort of sauce sludge or crumbs. We were told it was a 18-20 minute wait, which is no big deal, but we ended up waiting 50 minutes for our wings. I wouldn’t come back because of the disgusting state the store is in, but if I had to I would order online ahead of time.

I ordered 20 mild sauce wings to go. They were sitting in a pool of oil that soaked through the container and paper bag by the time I made it home. They tasted off, too. As if the oil they were fried in was old.

This was my first visit to this wing stop. First thing i noticed was their neon sign wasn't on so i didn't know if they were open. However, the restaurant area was clean. Of course it smelled like a place that only deep fries their food, NOT really any other smell. The drink option was normal for this type of establishment. The menu was pretty easy to read. The person taking the orders seemed like he was having a bad day. He was less than thrilled to be at work that day. The prices seemed to be a little on the high side just for wings...i didn't understand this. The wait time for the wings was average. They have several different types of dipping sauces and several different seasonings for the wings. The wings were hot and so were the fries. The food didn't taste like 2 week old oil like some places that serve only deep fried stuff does. The seating will accommodate a party of four or larger, you'll just have to move some tables. All in all the experience at this wing stop wasn't a bad one. I couldn't give 5 stars due to the prices.