Allen Stout
I love some parts of the menu, especially burritos without rice (chicken avocado, keto). This time I ordered just the burrito and a drink (I had a coupon), but was served a combo (not covered by the coupon). My e-coupon was thus both unusable, and voided for future use.
Not the end if the world, but the server did this without asking me. She said she thought that it would save me money (not understanding the coupon). Her heart was in the right place, but I didn't get just what I went there for.
Jennifer Gallego
In my head I rated them a 4 and its because they never ask me if I want spicy chicken and I never remember to ask for it because Ive never seen it on the menu. I always remember when Im heading back home. Ohwell, next time. Other than that their well deserving of a 5. Good food, clean, and their always friendly.
L Wong
Typically Pollo Loco at their Lakewood location. Restraunt kept clean, employees are friendly amd helpful. Ordered a Original Pollo Bowl for lunch, just the right amount of food for lunch. All the condiments to include onions and salsas are available behind the counter. Good came out hot and in a timely matter. I would recommend this location.
Michael Wade
I ordered the new Birilla Stuffed Quesedilla, which on the menu it looks like a crunchwrap from Taco Bell, when I got home and opened it up, it looked like this, about half the size it should be, you can see just by looking at how its folded up. I paid $10 for this tiny little thing?!
Shirley
This el pollo is 5 stars all the way. my concern is my chicken had no flavor and was burning hot inside. I mean like microwave hot.
Cooling down hoping flavor kicks in. Found it odd it would be that flavorless. Maybe a bad batch which never ever happens. I’ve been spoiled by this location. And I forgive them. That’s how awesome this location is.
Theresa Brent
For some reason or another my order can never ne right I ask for well done chicken I get half pale chicken with a half raw chicken breast , No need to call they never answer it's really said that this location is so close to my house and that I can't even go here anymore if the food is not right then it's the atttitudes of some of the employees, also if you come at night the order box light is off sometimes,Some of the people that work here make it seem like you're bothering them this is really sad, I hope this place will eventually be replaced with a new food chain who can really appreciate the customers and can get your meal correct at least......
Abby Hatcher
Very slow especially when your on a 30 min break. Every el pollo varies you don’t ever know how much chicken you’ll get and it taste different.
Granny Cee
I have been going here for years, and I love their chicken. However, the chopped chicken in the tostada bowl and salad was very dry and chewy, with little flavor. Plus, they forgot my drink, and the dressing for my salad.
I will give them one more chance, but service and quality needs to improve.
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