Sad Lion
We love this place. The ice cream is so delicious and the wide selection of flavors is outstanding. The store is kept very clean and the staff are very nice and courteous. The prices aren't cheap, but reasonable for high quality ice cream. You can get customized ice cream cakes here which are great for birthdays. The malts and shakes are also delicious.
Christopher Smith
The ice cream cake was beautiful for my daughter BUT the cake wasn't what we ordered. We ordered a vanilla or white cake and we ended up with chocolate. They also changed the border of our cake because we wanted pink borders which they said looked bad but never showed us the cake just took it upon themselves to decide what we wanted. Please pay more attention to details and what the customer is asking.
Karen Mason
Great ice cream fix, great choices, I noticed a no sugar added option. I am happy they are recognizing that there are a lot of people that can't have the sugar options, hopefully they will add a few more flavors. The workers were nice and friendly.
Theodore Roberts
I showed up at 9:30pm (Google states they close at 10pm) to order a single scoop of strawberry ice cream. As soon as I stepped out of my vehicle, a lady inside walked briskly towards the door to lock it and flip the “open” sign to “closed.” I attempted to ask why they were closing early, and she only pointed to the sign; I didn’t get her name. Needless to say, I was very displeased at this establishment closing 30 minutes earlier than listed. Either update your hours on Google, or remain opened until the pre-agreed upon close of business.
Spencer Carstairs
Ice cream was delicious but the customer service was very poor. We get there and the lady asked if we were ready yet, we hadn't even finished looking at the first 8, and when we told her that we weren't quite ready yet she rolled her eyes at us. A short while later I had asked for a sample and she ignored me so I just waited for my boyfriend to decide what he wanted. Once he was ready he let the woman know and once again we were completely ignored. So he tried again and this time she said "what do you want" in a rude tone. My boyfriend told her and then it was my turn so I asked for a sample since she ignored me the first time. The woman huffs and rolls her eyes at me then proceeds to ask my order and as I'm giving it to her she cuts me off. I'm not typically one to write a bad review or complain but I have never been treated this poorly when doing something as simple as getting ice cream
SoCalKel
*update*
March 31, 2019
I got there in the afternoon, school just got out and the place was packed. There was one friendly employee who was there by herself. I felt bad for her but she handled it well. Considering it was $1.50 per scoop day, the owner should have scheduled someone to come in at least by 2:45/3 p.m., to help with the crowd. About 3:30pm, the owner showed up with another kid employee and was so rude to both her employees, in front of a bunch of customers. Not impressed with her.
*original review*
Doesn't really stay open till 10 p.m. frustration and disappointment is real. Sick girl in need of chocolate chip ice cream only 31 Flavors chocolate chip ice cream. You guys suck right now.
Ali Yanez
Where is the 0 star when you need it? This location needs a lesson on customer service. The employees always look like they hate their life. It really puts a damper on the whole experience. The ice cream melts extremely fast too; you end up eating ice cream soup!
They also never participate in any of the BR promos or coupons which is really odd.
Save yourself the headache and take your business over to cold stones right down the street.
Destani Hill
I walk into the store at 8:58pm, open sign still on, door still unlocked and ppl still inside. Guy serving the ice cream says to me “sorry we are closed, we close at 9:00”. The website states open until 10:00pm. I asked nicely if he could still serve me he say no we are close... this place is a joke. Horrible customer service no matter when you come, I won’t be giving them anymore of my business.
Julio Garcia
Lakewood, WA location is absolutely HORRIBLE! Worst customer service I've ever experienced! Owner (lady) is very rude, unfriendly and very unprofessional. Taking my business elsewhere!
Silje Bannister
My family and I went in to have ice cream at your location
6125 100th St SW, Tacoma, WA 98499
We walked in 9.30 pm and were told that they close at 9:45 pm. When signs and website said 10:00 pm. At 9:44 we were told that we had 1 minute left until closing, and they turned the Open sign to Closed. My kids hadn't even finished their kid scoop cups, when we were told to leave.
So we grabbed our order from our table and walked out the door. We went to our car and saw the hours sign by the door say 10:00.
My husband and I are unhappy with our visit there.
An error has occurred! Please try again in a few minutes