Review Arby's - Lakewood

The service was fast, the food was good temp, and tasted good! My new fave is the gyro sandwich. The only complaint, is about the same complaint I have everywhere I go...price was a little high. That's the new norm though. Great job today Arby's team!

Normally not a problem. Wife and I ordered Reuben sandwiches. Neither were toasted. Meat was lukewarm. Cheese wasn't melted, and my wife's sandwich wasn't cut. I know they were busy, but not a good experience.

Arby's, I gotta say I'm not a big fan of their classic roast beef sandwiches but on the other hand they do have some outstanding alternatives that are good values as well as tasty good sandwiches. I recently popped into my Lakewood store and got a couple of the chicken cheddar ranch sandwiches on their 2 for $6 special and I was astonished at the quality and quantity of the portions. Best value going right now among the various competing fast food franchies imho.

Where is the old manager with the tattoos who had the exceptionally amazing customer service? This store hasn't been the same since he left!! Cold food. Long wait times. Rude employees. EVERY SINGLE TIME I try to give this store another chance I've had a poor experience. Tonight I learned my lesson, and will never return to the lakewood location. I went through the window around 9:30 pm and the menu board light was off. I informed the staff and after about 2 minutes of waiting & thinking they were going to turn on the menu board light, the lady with the heavy accent rudly asked me if I was going to order. Again I told her that i couldn't see the menu, it was completely dark. At this point, i wasn't sure if there was a language barrier in our communication so I ordered my usual (even though i planned on trying something new). When I pulled to the window and paid, the lady forcefully handed me my bag. She then tried to rush me out of line but i reminded her that she didn't give me my drink. She hands me my drink and when I asked for a straw...she said "we don't have any." So i left feeling completely unfulfilled...with cold food. Never again.

I ordered 3 sandwiches and when I got home I realized they had only given me 2. I guess my fault for not double checking but I assumed 3 sandwiches wasn't that complicated of an order for them. Somehow they still managed to screw that up.

Went to Arby's to try their new Waygu burger. We wanted to add bacon to it but were told that we cannot. They suggested the Bacon Ranch Waygu, so we ordered that in a combo. We asked for curly fries but were told that they do not have any. hmmmm okay, so we got crinkle fries. We ordered the orange cream shake but were told that they do not have those either, wow. So we ordered 2 large soft drinks. When we got to the window I was handed a large and a medium drink. I looked right at Ethan and said that we ordered 2 large drinks. He just starred at me and then walked away to get our food. He returned a few minutes later with our food and we left not at all pleased. To be fair the Bacon Ranch burger was very good, but we will not return to this location.

So incredibly disappointed. My "go to" is the chicken tender meal which I got today and it was so terrible. The tenders were so dry, tasted like they were made this morning and then left under a heat lamp all day. So bad.....

I loved my experience in the food was hot to order and they had the sauce and the gentleman was very polite it was really nice and it was very quick we got in we got out.