Review Cafe Rio Mexican Grill - Lakewood

The food here isn’t the same anymore. The rice and beans are always hard undercooked and cold! Then the cheese quesadillas are soggy with a pound of cheese that literally smelled! I had to throw my food away because it was so bad! But more importantly, almost all of the workers there have such a bad attitude and seem miserable to be there. You ask them nicely for something and you can literally see how annoyed they are to do their jobs!! Unbelievable! Never coming back here again.

The only reason why I'm giving it two stars this time is because all the quality of the food is usually outstanding and the customer service is a three star to four Star I was very disappointed to see that my salad was super soggy and wet and half way of soup of liquid

Great little place for fast food you can order online. Food is usually ready on time. Food is great. There are a lot of options to remove items at items. Cost is good. Prep food prep is quick.

Fresh chicken salad, and great Quesadillas. The portion is big.

My family and I love this place unfortunately this last Sunday I had to leave without my 4 grilled chicken salads just because there was no grilled chicken and this is the second time I have a bad experience they brought some grilled chicken from the back it looked cold and soggy and it didn't serve my four salads that I wanted to order isn't the food supposed to be fresh made? And the service is very poor when we walked in there was no line so I said great we'll be out of here soon but they made us wait about 5 minutes for I don't know what reason just to order, to find out there was no grilled chicken and then another 5 minutes just to pay for a burrito for my son.

This is a long review so forgive me. I'll start with the positive. This place has great food! Perfect tortillas, and the Chile roast beef is my favorite. If you only care about the food stop reading and go. Now for the negative. We literally always have a problem ordering here. It's almost like the food preparer wants to make it slow, and without anything out of the ordinary. Like they HAVE to follow a script and if the request is out of the norm. It's an inconvenience... This place is dying for a revamped ordering process. They really need to have someone take your order beforehand, print the ticket and have the preparer do nothing but that. Prepare the food. Instead they have the preparer to talk to the customer, taking the order and make food which apparently is doing wayyyy too much!! It just does not work. I can't say that enough. I go here once a year because the ordering process is always such an issue it takes me about that long to calm down before I'm ready to go back in. All I ever order is a burrito and a taco with the chile roast beef and cheese. That's it! Meat and cheese. Nothing crazy, and yet it's like they're dying to get it wrong. They will sometimes guess what cheese I want and add it in without asking. Or go straight to adding lettuce and pico de Gallo again without asking. I LITERALLY TELL THEM BEFORE HAND IM GOING TO GET A BURRITO AND A TACO WITH ONLY MEAT AND CHEESE and it's still a problem. I feel like I'm taking crazy pills when I'm there. Like I said the food is good, the service is slow and the preparer acts almost put out if you ask for anything special even if you're asking for LESS. 5 stars for the food but this place needs to rethink the whole process. Oh and the proportions have gotten noticeably smaller since the last time we came. Still tasty though!

Service is horrible. You will not be acknowledged even if you stand in front of register. Employees here have the worst attitude. I complain with corporate and submitted a review thru medallia. Email stated management will contact me. Lol that never happened. Still have not heard anything. Avoid this location. Employees will literally look at the floor or walls just to avoid you. I order chicken enchiladas and the tortillas were cold and very dry. My horchata water looked good but just looking at the filthy beverage section it was a life decision if I should even consume it.

I purchased a gift card for my neighbor on her birthday. Cafe Rio was very clean and the prices were great too. She loves the food and the next time I have a craving for Mexican Cusine I'll be back to try it out for myself. 👍🏾