Cold Stone Creamery

This order was such a disappointment and I was not able to enjoy it. I believe anyone would agree that $14 base pay not including delivery, tax and etc is more than overpriced for a pint of ice cream, which would be understandable IF it was good. So when you place an order and pay this, you expect quality. Thats not too much to ask for. They had one job. Its not that complicated! I had ENTIRE Oreos in my ice cream and the 2 brownie chunks were so massive it was obvious they just split it in half. Its ridiculous, no attention to detail, its like they just threw all of the toppings in the cup in wholes and called it a day, its just very upsetting and unappetizing especially for the price. You’re supposed to crush the ingredients! Otherwise were all better off getting a pint of literally anything else from the grocery store… Not to mention they're selling ice cream soup, so melted its gross.

I had the displeasure of having Zoe serve me. She was so distracted by her friends that she didn’t acknowledge that I was next in line, her coworker had to let her know that I was next. The service felt rushed which I believe was so she can go serve her friends. I’m extremely disappointed and she has to be reminded that she’s at work not at a social gathering.

Beware of ordering for delivery....I ordered the GOTTA HAVE IT size (shown on the right - my husbands order that he got from another Coldstone in-store the night before) and I got whats on the left! Such a shame. I love Coldstone but I had to get in my car and drive to the store (voiding the delivery request to begin with) and they had to make more ice cream to fill the proper size that was ordered. They corrected their mistake without delay but its a shame really. I expect what I pay money for.

I ordered a cake in the shop. When I came to pick up, the message on the cake was wrong. The employee had the order form WITH THE CORRECT requested MESSAGE. I was offered another cake which was noticeably smaller -even the employee and a bystander/customer agreed. I said I would take the wrong cake because I did not want the smaller cake at the price for the original cake HOWEVER I expected a price adjustment for the incorrect message. Managers refused price adjustment for cake with the wrong message and for noticeably smaller cake ('labeled large'). I requested a refund. I paid with my credit card but refund was only given in cash. How odd? People carry debit/ credit cards for cashless transactions but Cold Stone only gives refunds in cash. At least the employee was nice and understanding about the entire thing. Not looking to return to any CS. Overrated. The Managers receive ZERO stars. Chris for his effort and patience granted them the ONE star.