Review Pizza Hut - Lake Wales

Don’t let the reviews fool you. Yes they’re understaffed, yes they take longer than a McDonald’s drive through (shocking right?!) They make fantastic pizza! Each time I’ve picked up from this location the pizza is always a reminder why I choose Pizza Hut. The staff is friendly! Some of you low life’s need to take a chill pill. 10/10, will most certainly buy again.

Picked up food to go have lunch for a grandchild's birthday. The pizza and food was perfect. The service was fast and thanked them.

Looking for a fresh made deep dish pizza, crust that is crispy but not hard and made with good ingredients. This is your place, not busy and friendly customer service.

BIG NEW YORKER. SWEET MARINARA. I was a Papa John’s guy until they brought back this late 90s masterpiece. Now I’m a Pizza Hut guy. And mobile order —> picking up from this location’s drive through window makes it far more convenient than the alternatives where one must actually get out of one’s car. Very pleasant staff, too. If they take away the BIG NEW YORKER, they will probably lose me, but for now I am enjoying this well run location and that sweet, sweet marinara.

Was much better than it used to be. Got a better pizza with more pepperoni than Little Caesars. Update: Now even better. Will go out of my way to order from Pizza Hut, passing Hungry Howies, Little Caesars, Dominos, and Papa John's! Not greasy, cooked to perfection, pepperoni not too spicy - Just perfect!!! And my husband even said so, and he usually can't be pleased.

This place is very warm welcoming nice space and very southern music inspired love it it has handicap space and parking accommodations

Indulged in a carry out order of thin crust pizza last night. I got to the restaurant in 15 minutes from when I placed the order and my pizza was ready. It was absolutely delicious. No problems. Staff was friendly.

The quality of the pizza from this location had tanked severely since they moved to this location and after the Manager Ms. Glenda left. However, after trying several times, I have seen a big improvement in the quality and accuracy of my pizza that I order.I always get light sauce, and my last 3/4 pizzas were "Vintage Pizza Hut that I remembered loving". The 4th, purchased last week had no sauce at all, after requesting light sauce and them being under staffed with no qualified leadership working as a manager. For this reason, I give them a 4, instead of a 5 star rating.

Pizza was hot, fresh and fast! Location was busy, but service was great!

Awsome the only sit down pizza hut in the area

Loved it!!! The only worker here attended to us very well and was very kind. Totally recommend

I like using the app to order and being able to pick up the order at the drive up window. The only negative is that sometimes the window is blocked by a car just sitting there waiting for their order that is not ready yet and those of us behind them whose orders are ready have to wait. On my last visit the employee noticed me sitting there and came to ask my name and then brought the order to me well before the other car left the window. Maybe cars whose orders are not ready yet could be asked to pull up away from the window or to get back in line.

Great pizza and wonderful service. You can earn rewards for your purchases and get free food! You can't do better than that.

My wife and I are retired. We try to keep our cost down so we get at the buffet. Hours are 12 to 130. Got there at 125. Buffet closed . So had to order a pizza off the menu. Not very good. Except the cheese in the crust. So we paid 2x our normal and got Crap. They had not clean glassware so my tea was in a paper cup. They had no clue when to refill could not see liquid. I had to wave a waitress down. Forget customer service. Will not go back. Maybe if I can get there at noon for the buffet. What they put out for that is you pick it out. Get Crap toss it try something else.

Pizza hut has the best pizza hands down great food at affordable prices #lovepizzahut!!

I am not sure what the policy is for how long a pizza can be in transport for delivery, but 30 minutes is way to long. By the time the pizza arrived it was cold and looked like left over pizza found in the back of my refrigerator. The pizza is too expensive to not be of good quality when it arrives. Many pizza places in town and I think I will spend my money at one of them.

Our orderwas completely screwed up. We ordered breadsticks as an appetizer and two different kinds of pizza. One of the pizzas was completely wrong and the breadsticks came after we were half done with our pizzas. We will not come back!

Service has changed a lot, last time I are inside the service sucked. But that was 6 months ago. This time the services we're great. Didn't take long to get ourfood even with a lot of people in the dinning area. Hats off to the new servers on Saturday evening.

Good lunch buffet. Great service will eat here again.

Pizza is good...Breadstix are good... The marinara for the breadstix is ALWAYS cold and watery.....ALWAYS!!!!

Me and my wife visit about once or twice a month here lately we stopped going but went back last night and was quite happy the place was nice and clean friendly staff salad did not come out the same time as Pizza

More than 50% of the tables had dishes left on them. They stayed that way the whole time we we're there. Waitress said there were only 3 employees there including the manager. Y'all need to get it together. I really didn't mind the paper cups, at least we know they were clean. Food was good until a friend told me they have a major roach infestation. We won't be back to this one!!!!

Tired of them not being able t get an order right

Visited this Pizza Hut last night. Waited 20 minutes for service and then walked out. Will not go back. VERY VERY POOR SERVICE.

Not happy with their customer service.

Great buffet

I LOVED!! :)