Tijuana Flats

I love hot sauce, so naturally, a joint with a hot sauce bar was screaming my name. I came by and ordered the Smokin Chipotle Chicken Chimichanga with extra meat and beans and tried all of the hot sauces. While most of the hot sauces were not very good, I enjoyed the variety of flavors they came up with. The food was good and the girl at the front (Kaitlyn?) was super friendly. The whole place has a great vibe to it.

We took advantage of a promotion today. Placed a online pickup order to pick up after work. We arrived after my pickup time, and my food wasn’t ready or made. Messy and chaotic inside trying to find anyone to talk to. We finally got our flautas, and after driving home, we discovered they forgot our pico and guac. With entrees at ~$10 each, we drove back and asked for the missing sides. This location has gone downhill, the prices go up each time I am here (once a year) but honestly this was my last time eating Tijuana Flats, I’ll save my money and/or go somewhere who wants to check orders and win back customers, it wasn’t this time or any for many years. I hope for others they can recognize that they need to make some big changes to be as good as they used too.

I come here often lately and I always have good food and good customer service. Today I was chewing on someone’s hair, it was long. Disgusting! I’m only posting because your being held accountable for that. Health protocol must be strictly unforced! Hair nets or hats? I’m a nice guy until I start chewing hair for a second time.

My second time here and it will be my last time! Worst customer services. This time I ordered 2 sets of Steak Flautas and my chips comes old and super cold, when my husband asked to the employee, she said “that she don’t know what she can do because they already cooked the chips for the day” 8:30pm and they close at 10pm. After my husband ask for the status of the chips They come with the same old re heated batch. No even apologize for the inconvenience… Horrible customer aervice!

On a return flight to Sanford we stopped at this location. This location in our opinion is the best one in the Orlando area. All of the locations around the attractions have really slid in service, quantity and quality of food. Tijuana used to be our go to every Friday night. Sad this is the only store left that offers food and service like the old days. Great food and service, at this location.

During a recent visit to this location I was excited to try the new Carnitas offering. However, when ordering the carnitas are not offered with the Nachos. That was disappointing and seemed like it could have easily been accommodated by the kitchen. Sadly the service has fallen off and the little attention to details like offering drink refills and busing the trash left by other tables. Overall the food was still decent but cleanliness and service were off dramatically..