Chick-fil-a

Chick-fil-A at Kingston Overlook is back. The bigger parking lot is nice and I am glad they moved the entrance of the drive thru so it doesn’t spill into the street anymore (at least I hope it won’t!). I got chicken tortilla soup which is my favorite and always get it when CFA has it. A few of my fries were pretty dark and I couldn’t stomach them so I just ate the ones that were normal and not burnt. Overall the service is quick and we love CFA so other than the burnt fries the food was good. I am not going to lie though. We are really disappointed they got rid of the play area. This location used to have an outdoor play area and my kids loved climbing up it before corona and were looking forward to when they could play again but the new building doesn’t have an indoor or outdoor play area at all. The tables are also super tiny and barely big enough for a family of 4 to sit down at with our food (and our kids share a kids meal and the table still feels tiny.). The table at the booths is not even the length of 3.5 napkins across. Overall we loved CFA and this is the closest one to our house but we will be visiting TC or another with a play area if we are going to meet up with friends with kids. If they bring back the play area I would add another star back!

Overall just not happy with the order. My grandmother ordered a regular deluxe chicken sandwich meal, but received and was charged for a grilled chicken club sandwich. And the bacon on it wasn’t even half done. I ordered a plain spicy chicken sandwich but was given a deluxe. I wasn’t up charged thankfully but I couldn’t have gotten the cheese off if I’d tried. Additionally I ordered a regular coke and they gave me a cherry coke which is just gross. The girl at the window didn’t seem to register that my phone was sticking a full arms length out of the car with the CFA app open, even when I tried to get her attention with a loud ‘Hey’. As we drove off I heard “well they can just upload it later anyways”. Very glad I got a receipt. I didn’t notice any of the order discrepancies until we had driven far enough away that there wasn’t much point in going back. I’m not a complaining person. I don’t like to be. But I’ll definitely not be visiting this location anytime soon.

I completely understand that you're understaffed and don't mind waiting, but when I've been standing there with the lid off my cup for several minutes AFTER the girl in front of me finally had to call out for someone to get the coffee she ordered 20 minutes ago (it was sitting on another counter), "did you need something" as if the cashier with long braids was confused why I'm standing there is not the proper way to address a customer. I shouldn't have to ask if that's the correct place for refills when we all know it is. She had no one in line and I'm not sure why the attitude. She may need a refresher on proper customer service etiquette.

Absolutely terrible. Stepped in at 1:30 in the afternoon. Took forever to get waited on. Ordered a grilled chicken wrap and a club with mayo. Only half the wrap had chicken on it, the other was just lettuce. The club was not a club. It was a plain fried sandwich with a pickle on it and didn't get any mayo for it either. Got a refund on the sandwich and threw the other half of the wrap away. This all took 45 minutes. I missed lunch because of this place because they literally got everything wrong. On top of that, the service was terrible. ANYWHERE would be a better option. And it wasn't a staffing issue either. They had more employees than customers and they weren't very busy. P

I’ve been coming to this chick Fil a for a while way before it was even renovated. Please make sure that your employees are using basic common sense to listen to the customer and comprehend what the customer is ordering instead of just ringing up random items that the customer did not ask for. I had asked for a Cobb salad with extra chicken.Girl in the drive-through rang me up for a Cobb salad with only grilled chicken nuggets on it and didn’t listen to nothing that I was telling her and then I get to the window and get the salad and it’s completely wrong. The older gentleman that was working in the drive-through he seemed like he was completely and utterly confused about anything that I was telling him. It’s like it took a minute to register what I was saying to him. I didn’t know until I got to the window that my order was wrong and that the girl didn’t ring me up correctly. It seem like as if the manager who is the young lady who asked the kitchen to remake my food had an attitude with me because I was upset that my order was wrong.I could see it in her demeanor when she went back there to talk to the kitchen as if she was annoyed with the fact that my order was wrong when I ask them to fix it. Don’t have an attitude with your customers when they’re asking you to fix their order because your employee messed up period.