Baskin-robbins

Our first visit to Baskin Robbins ever. Waffle cone with the Praline N Cream was great, milkshakes are nothing to brag about, service was not good at all. Being several hours from home and having never experienced Baskin Robbins before, we didnt know what to get or what we might like, the lady behind the counter was just rude when trying to ask any questions about their products.

I've tried to use my gift cards (that I purchased for my grandkids) at this Baskin Robbins twice and both times they told me their machine wasn't working. Is it ever working? And why wasn't it fixed after the first time they knew it wasn't working? Hello Franchise Owner? Are you reading these reviews?

Awful awful experience!!!!!! First off, I ordered one scoop for my 4 year old, and the size of it wasn’t even enough to satisfy a toddler! I ended up ordering her a double scoop. I also ordered a double scoop for my teens as well, and come to find out, about half way down, the cone was completely empty inside. I paid $22 for 3 cones and it was a total waste of my time and money. We should’ve waited until we went home to Oak Ridge to visit our local Baskin Robbins where coupons are accepted and the you get what you pay for. The management and employees should be a ashamed! What a Rip off!!

The lady was very rude. The name on the receipt was Kim. It felt as if we were non paying customers and she was doing us a favor by serving us. Short staff or not this not the way to talk to another person let alone your paying customers. Even my 7 year old said I like the ice cream but let’s not come back here. Get your attitude right

No coupons whatsoever are accepted at this location on Parkside drive in Knoxville, TN. Signs were posted on door so you will be aware.. The store had no customers when I entered so the inside was clean. The price of one scoop of ice-cream in a cup with no toppings is over 4 dollars including tax. I have had better ice-cream at other places, but to each their own....

The older women who works there, maybe the owner, is very stingy with toppings, I'm always disappointed when I see she is the one working there. I have now stopped visiting this location, She is very skimpy with the ice cream too. She also changed the nuts, they are not the regular Baskin Robbins nuts. I wont be visiting here again.