Mcalister's Deli

As you can see by the ticket in the attached picture, I ordered the Steak and Gorgonzola salad without the Gorgonzola or the Red onions and asked for cucumbers and black olives instead. They were actually options that I was given while ordering online. If you look closely at my salad in the second picture, you will notice that they ended up giving me the Gorgonzola and Red Onions and Did Not give me the cucumbers or black olives. The hilarious part is that they repeated my order back to me when I picked it up and had it perfectly correct, but whoever made my order apparently didn't even look at the flipping ticket, and I didn't find out until I got home about 20 minutes later. This was Friday April 1st around 7:15 p.m. and whoever made my salad needs to learn how to read the ticket of the order that they are preparing. Not everyone can handle blue cheese or red onions, so I ended up having to throw the entire salad in the trash after taking this picture. Also when they were reading my order back to me they mentioned that I had put no pickles with our sandwiches, but I had never said no pickles, in fact I wanted the pickles but never saw any mentioning of them anywhere. So the fact that the ticket said that I said no pickles, I feel like that's something that the online ordering system automatically throws in there so they can make people ask for them instead of just giving them with the order that they come with, so if you want your pickles you need to type that in the special instructions so you can make sure you get your pickles. Honestly kinda ridiculous, I mean seriously who doesn't like the pickle spear that comes with their sandwiches?

When asked which of their salad dressings were gluten free, the person in the kitchen that appeared to be the manager said “she should know what she is allowed and not allowed to have”. I do know what I am allowed to have and not have, but I do not know what their products have in it. This comment was rude and unnecessary, especially from a manager. Good luck getting any support from the people when you have questions about their menu as it relates to allergies, though their menu offers some assistance with more gluten-friendly options. However, the food and tea were good but the service from the management team was less than stellar and the attitude was strong with this one….the young lady running the register tried though and I appreciated her effort!

Management is not good. Employees are not working together. Nothing is ever completely right. Food seems thrown together. Prices too high for portion sizes. Very skimpy on meat. I will not be going to this restaurant for a long while. I use to go at least once a week. Maybe I will give them a chance in the distant future

Overall not happy with my experience. We saw a sign on the door that said no chicken, but they also didn’t have salad or spuds. Literally what else are you supposed to eat here..? The atmosphere is weird and staff is not very friendly. I also got a sweet tea and it’s not the McCalisters sweet tea I know and love. Wish I would’ve gone somewhere else.

As usual, they are good are messing up order fulfillment, whether in-person or online. This bread is NOT ciabatta, in fact it's not even my order, but it's in the box with my sticker... Usually they leave out sides, forget bread bowls, or use the wrong bread. If there was a slightly further location, we'd try there instead. For a few years now they've been doing this. Congrats on your consistency!