Chick-fil-a

Food is good as you would expect but the service is trash. This is the closest Chick fil a to my house so I continue to go, but for the 3 years I've went its always a bad experience. There can be 2 cars in line and it still takes 15 minutes to get food. On multiple occasions I've been asked to pull forward and wait and then have been forgotten. Not big orders either, just a nugget meal. Past few times I've literally seen bags of completed meals on the waiting table and the workers just stand there. This has also lead to my food being cold or barely warm on numerous occasions. Clearly this location has bad management as the long lines are a daily disaster. And not that it matters, but I've never once heard anyone at this location say "my pleasure" and I come here at least once every 2 weeks. Its a shame that this one is ran worse than a fast food chain you would expect to be bad. Again, food still taste as good as others, so there is that.

I'm giving them one star because they overcharged my card and haven't refunded it yet and it's been two days as of today. Unfortunately had to contact corporate office. Hopefully it will be handled soon. But other than that the food was ok, not hot but slightly warm. They seemed scattered all over the place and didn't seem to know what they were doing. If I ever go back to a Chick fila I'll be sure to go to another location. Very disappointed with my experience. Since this original post I contacted the corporate office in Georgia and haven't heard back from them like they said. I even tried calling the manager again and have been totally avoided. This place is absolutely giving the business altogether a horrible name and reputation. They basically are getting away with theft. I have tried contacting the card as well and the won't help.

Worst experience here to date. Made an online order requesting chick-fil-a sauce in the bag. Drove all the way home just to find that there was no sauce in the bag. I called them up and talked to the manager and the only response that I got is they'll make sure it doesn't happen for future orders. They gave me no offers to rectify the situation at all. Would not recommend that anybody go to this location that is so poorly managed that they can't even remember to put Chick-fil-A sauce in a bag.

Since the drive thru remodel this is my least favorite chick-fil-a. The layout is going to cause someone to get ran over and the lines are not efficient. I'm not sure if it's because of the line chaos or something else but my order the past 3 times has been incomplete or just not right. The food is always great but the Chick-fil-A "experience" definitely lacks at this location

Y'all spent thousands of dollars and closed down for months on a remodel a few years ago and all you did was make the drive thru completely unusable. What's the point of having 2 lanes if you're just going to inefficiently force cars down to one lane with no instruction. This is probably the worst in the Knoxville area.