For a start it is 65° in the store that for me is ten degrees lower than comfortable.
I waited 5:22 to be acknowledged at the front counter, even with an employee walking back and forth ignoring me. Finally another woman from the back came up and took my order. I then waited 8:11 for my food to be
The only reason it gets one star is Bc the order was right. We put in a mobile order and went through the drive thru when we got to the window they told us to pull up to the door. We waited for 20 minutes and finally I decided to go in and it had been sitting on the counter for I have no idea how lo
Literally just left from there ordered the grilled chicken sand-which with no ranch sauce and the girl literally argued with me that it didn’t come with ranch sauce even though it plainly says that on the marque. Told her that and she still told le i was wrong. TERRIBLE customer service. Y’all might
Food was warm, not hot, Like I requested. I called in I told the manager she replaced my meal with another warm meal not hot it seems that the night shift can't get it right but the day shift is excellent.
Tried to do an order online my card was charged but when I called to confirm I was informed my order was at another store. Called the other store no record of my order. Called the bearden store AGAIN they advised the order did not go thru but my card was charged. Ordered over the phone AGAIN no one
Rude staff, fries were cold, bread was hard to the point of being inedible, drink machine wasn’t changed right (both drinks were bitter), and the chicken tasted funny. If you want good zaxbys, try the location at Turkey Creek instead.
Went thru the drive thru person talking order was very nice, the people at the pick up were extremely nice would tell anyone to go by and grab something to eat
I truly love Zaxby's chicken, however this particular establishment in Knoxville did not hit the mark. Their service was horrible. They completely ignore you when you walk in are online order was wrong. Took me forever to get it fixed the whole purpose of ordering online, especially if you're out of
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