Baskin-robbins

I went to Baskin Robbins tonight to get a brownie sundae banana Royale and a scoop of ice cream for my daughter I was told by the employees that they could not do the banana Royale and the brownie sundae because they were running out of cups not out of cups but running out of cups I asked to speak to the manager because I found it funny that there were actually cups available to use But not for what ice cream Or item I wanted to purchase while waiting to speak with the manager another customer came in ordered two scoops of ice cream and they gave her the same cup for her two scoops that they said I couldn’t use for either one of the desserts I wanted to purchase it is mine boggling to me after waiting 20 minutes the manager Renee still did not come out Then plays at the counter very nice and pleasant but I do not understand the managements decision to tell some customers you can have this and be selective of which customers can buy what item I will never be back to your Baskin Robbins whatsoever unbelievable

Today I went into Baskins to get a simple small mint chocolate chip shake but then they were completely out of mint chocolate chip ice cream. Then when I picked out a different kind I received my milkshake and it tasted like all milk and no ice cream. There was no thickness to my milkshake at all and I was extremely disappointed and it was $5 wasted.

Came here with my wife and kids. Our 9 year old daughter had won a $5 gift card, though we all were going to get ice cream. Our daughter chose a waffle cone and single scoop, which came to $3.82. The remainder ($1.18) worked in perfectly with what the overhead menu read with toppings - 59 cents each, so she could get two. I said that to my daughter and the lady behind the counter gave me a glance and said she could have one. She proceeded to the toppings that were 79 cents and asked which one she wanted. My daughter chose one, with the total being $4.61, leaving 39 cents. The lady then said to my wife that we should just leave the card because it had so little on it. I didn't make a scene, and I know its just sweets and a few cents, but it's also ripping off a little girl in an ice cream shop; and out of principle, we won't be back.

I wanted to order my dad his favorite ice cream cake for his birthday but I was out of town, even though they couldn’t process a credit card over the phone they trusted me to send a check! Have to say that was very refreshing these days, thank you Shannon @ Baskin-Robbins for making my dad’s day special