Culver"s Burgers

My family and I had a remarkable customer service experience at Culver's today, and I want to share the heartwarming details. Our journey began at Panda Express earlier in the day. Unfortunately, we didn't receive any greeting or acknowledgment despite standing just a few feet away from an employee. After waiting patiently for a few minutes, we decided to go to Culver's, known for its exceptional customer service, great food, and perfect custard. Upon arriving at Culver's, we were met with a bustling scene. Employees were moving swiftly behind the counter, and the manager, Thomas (I believe that was his name), was efficiently managing everything. As we approached the counter, we were greeted by a warm smile. We placed our food order, received our drink cups and order number, and made our way to find a table in the dining area. While walking behind our 2 year old daughter, who was carrying our order number, she had an unfortunate stumble, resulting in a fall into a corner of a booth divider, which left her with a noticeable gash on her forehead. Recognizing the seriousness of the situation, my wife, who happens to be a nurse, advised us to head to a Stat Care facility immediately. On our way out, we stopped by the counter to explain what had happened and asked them not to worry about our order. As we were loading into the car, I noticed the manager chasing after us. He kindly inquired about the situation, and we assured him that our daughter would be fine. He even asked what we had ordered and generously provided us with vouchers to make up for our hasty exit. We also sought his guidance on the nearest hospital or Stat Care, and he promptly directed us to a pediatric Stat Care facility just around the corner – a fortunate coincidence! After the challenging experience at Stat Care with 5 stitches and lots of screaming, we were famished and returned to Culver's. Upon explaining our earlier visit, the same staff member who had taken our initial order came to the register. They assured us that we would be taken care of, as if they hadn't already gone above and beyond. They even offered a custard with sprinkles and a plush toy for our daughter, which truly brightened her spirits. Another employee, who had witnessed the incident earlier, asked about our daughter's well-being and wished her a swift recovery. Although it was likely our most expensive Culver's trip ever, costing around $500. In closing, we extend our heartfelt gratitude to the entire Culver's team. We chose to dine here due to your stellar reputation for customer service, and you surpassed our highest expectations. Thank you for your outstanding kindness and care.

This was first time ever having this restaurant and I can say the food was pretty good. The burger was nice and hot. I like the fact they cook the food to order. The only issue was it was a long wait and the fries were a bit salty. However im willing to wait for fresh hot food! The espresso custard was so delicious.