Sonic Drive-in

Over the past two years of me eating of this establishment it is gone down so far that tonight when I went in to go get myself a chicken sandwich I was repulsed by the smell of burnt chicken and burnt bun when I open up my bag of food the fact that we're paying for this and not getting what we deserve is an absolute ripoff this establishment needs to either be shut down or the management needs to be turn the around. At this point in time you're better off just going to McDonald's

The food is just ok. Today I ordered a double cheeseburger and an Oreo Blast. I waited 10 min or so for my burger (drive through) and the cheese was not the slightest bit melted nor was my burger hot enough to melt the cheese. For me, that’s a cheeseburger sin. Unmelted process cheese between 2 lukewarm patties is not delicious. Also the girl treated me as though I was an inconvenience. The lady normally working is very nice and always makes it a point to say hi. She has much better people skills.

Edible but not great. The drinks where very good, not flat, good flavor. But the food was lacking in salt! No seasoning at all. The tots and fries were undercooked and had zero salt. We hadn't been to Sonic in a while so I thought to stop by, like I said it was edible. It wasn't gross but it wasn't great either Honestly though the fries and tots were bad. Like not cooked enough Nothing seemed to have any salt in it. Some salt and everything works have tasted 200 percent better.

Very displeased. Came in this evening and trouble started almost right away when ordering despite there only being one car in front of us. The person taking our order was extremely quiet and for some reason was having trouble taking our order of just slushies/shakes. After we finally got through saying our last drink there was silence. Said hello, did you get our last drink? More silence. Waited 3 minutes at the intercom with no response. Asked if we should pull forward? Still no response. After waiting almost 5 minutes, we finally just pulled forward, only to continue the wait at the window. When the cashier gave us our order, (Royal is the name on the receipt) he only gave us half our order, but popped back inside so quick we couldn't even respond. Then we had to wait 5 more minutes for someone to even come back so we could tell them we were missing the other half of our order we had paid for, despite that same cashier walking by us twice and just ignoring us. Then finally, we get the other half of our order and are informed as we are being handed the drinks that the topping for one of the drinks aren't available. And cherry on the cake, one of the drinks ended up having the wrong mix ins and one of the other drinks that was supposed to be an Oreo shake ended up being a sour patch kid float. After trying to explain the mistake to a different worker who just wasn't seeming to understand what I was saying, we gave up and just left with the wrong drinks. All in all it was a very time consuming and frustrating experience and I'm extremely disappointed with the service I received.

Worst service ever! When we arrived at the window after waiting 45 minutes we were charged $14.56 for our food and did not receive the right food. When we pointed this out to them Jennifer the person working the window was very unprofessional. People behind us in the line we’re leaving. Jennifer proceeded to blame us on the fact that everybody behind them was leaving. The people were pulling out long before we got to the window. 45 minutes at a fast food restaurant… You can figure out the rest. It took another 35 minutes just to get our money refunded. The only reason it is a one star is because they will not let me do no stars.

Worst experience at a sonic I've ever had and my standards for sonic aren't that high to begin with. Tried ordering at the drive up and no one answered. Went to the drive through and the people on the receiver (there was more than one and it kept switching) were short with us and kept cutting us off. They were out of tons of stuff. The chicken was not Sonic chicken and it was rubbery. And the drive through window was gross. It was covered in dried shake or ice cream or something. Everything was dirty for that matter. We will never be back.

I was at sonic tonight 4/15/22 at 8:30pm. I was in the drive thru when the person behind me started honking and yelling at me even though the employee was taking my order. I informed the person taking my order that I was yelled at and he was very kind and when I pulled up to the window he apologized for the lady behind me and even gave me some free food. The manager and the entire crew there tonight was very kind and professional and handled the whole situation very well. The manager especially was so kind and understanding and he and the crew tonight deserve raises for their kindness.