Sluurpy > Restaurants in Kansas City > Chipotle Mexican Grill

Chipotle Mexican Grill - Kansas City - Photo album

It’s frustrating when you order something over 5 times and the order is wrong every time. You try to come in but sometimes you want it delivered. I have ordered a salad via app and asked for the dressing every time. It’s never included. It’s really frustrating since that’s part of a salad. Not once.

I order online from here often. My only complaint is I always get the three soft tacos and they always throw the cheese and lettuce on top of them instead of in them. Kind of irritating but other than that I like this location... It's close to my house and my order is always ready on time.

Food was good tasting enough. I normally wouldn't complain about a messy burrito, but making a burrito that can't close because you added guac when I asked for corn is more upsetting. Not sure if they wanted the upcharge or weren't listening.

Consistent issues with online ordering. This particular time I ordered extra steak and rice, didn’t receive either. Also food was cold and looked like it was reused from a previous incorrect order. I’ve received other meals with similar issues.

I Was ordering to go, asked for the guac and sour cream on the side so the food doesn’t get soggy in the time it takes me to get home. Employee told me “I don’t have time to be doing all that” and refused to do it. He went ahead and added the sour cream and guac on top of my food. He was super rude

Was able to get in before the closing rush. Chicken bowl was delicious 🔥 & the wait wasn't long. These young people were getting them & out. Fast service & polite. ⭐

Christian working register was great and had great customer service. Exemplary work that need to be noted

Online orders are never on time. Super crowded to pick up online orders. No one ever knows where peoples orders are. Super unorganized. Also online orders at this location give a significantly less portion of food compared to ordering in person