Mcdonald's

I completely understand low staffing... However, arriving to this store at 10:05 pm on a Saturday night (after a kids show in GR) the employee VERY rudely started that they are closing due to staffing shortage. When asked if we could order since we were there waiting (we wanted drinks and fries) again she VERY rudely said, "we are closing at this very moment, while I'm speaking to you." One, I'm a nurse, I know shortage... I also worked fast food. Maybe you should help the customer first and damn sure NOT be so rude about it. Maybe I only wanted a drink?? Like I knew about the car behind me, as it was my son. I will not ever return, I'll drive the distance to another McDonald's location. Better yet, Arby's is really very close. BTW they were VERY friendly as well!! We weren't talked down to or unappreciated. Like it or not, customer service should actually include service, at minimum be friendly and courteous.

I had ordered through the app for curbside pickup. Sat there for 14 minutes waiting, still no food. They weren't even very busy. Went to go in, but lobby was closed. Went through the drive-through instead. A minute later someone finally welcomed us. Could barely understand them, slurred speech, varying from loud to almost a whisper. Seemed very confused then told us to pull to the window. A lady opened the window and asked what I had ordered. After responding she quickly shut the window and yelled back to a coworker for the order. She handed us our bag of food, and we reminded her about the 2 drinks in the order, she just stood there and held up a finger. She gave us our drinks and told us to use the drive-through next time we order. The food tasted like it had been sitting on the counter for a while, yet no one brought it out. There was no care, no empathy, and no respect. This is not my first negative experience at this location. I'm sure there's potential there, but not in it's current state. Please be considerate towards others.

I understand there may be a worker shortage, but I don’t get how you don’t at least apologize for the long wait, especially a manager (who happened to be the one taking my order). Didn’t seem to care. The saving grace is that the food was prepared how it should be at your favorite McD’s (bite, flavor, etc.).

I ate here every Saturday morning for years- always good service, clean and busy. No longer! Service is horrible, food is cold after a long wait, and conditions behind the counter are dirty and cluttered. Must be known since the dining room traffic has slowed to almost nothing on a Saturday morning but understandable. Has been this way since dining room re-opening after Covid. If current conditions continue, I don’t see this store lasting, especially when there are 3 other good service stores within a 6 mile radius. Very sad to see this happening! Pre Covid there had always been very conscientious management at that location- they certainly made a difference!

Horrible! The two males taking the money at the drive thru helped themselves to money off the card I paid with! I discovered this the day after I was at the place. They have criminals working at that place and it should be avoided at all costs. And, I tried to call the store and no one answered. The dump should be shut down.

One of the worst McDonald's in kzoo besides the one on Westridge. Go to the 9th street one for bedt service, Or the m-43 one for second best service. And if you have to, the one on Westmain. They forgot to even drop the pies after telling us it would be a 12 m wait. Before that thought I've actually ran late to work with them telling me to pull ahead and never giving me the right order. They came out to me several times and tried to give me other's orders. And I never received mine. I finally received a order (that wasn't mine) and I left. You also have to wait an additional 10m without ever hearing a word from them when first pulling up to the drive thru window. They have a serious management/employee issue.

if i had the option of zero i’d choose zero. first my DOUBLE CHEESEBURGER add bacon only had 1 slice of cheese. and my MCCHICKEN ADD CHEESE didn’t even come with cheese on it. i was thrown the bag when the food came up and the window was shut before i could say thank you. never EVER come here. i won’t be back