Heritage Coffee Roasting Co

We came here since the heritage location downtown was so good-- we were definitely disappointed. The baristas/grill seemed to forget about our order, so we were waiting for 40 min with no word until we went up and checked on it. The people in front of us in line seemed to be in a similar situation. Not to mention the coffee was burned. Overall, I would not recommend.

I was visiting while on a cruise. The smell of the shop is a weird tea smell, not a good one. But whatever. And I don't care that the wait took awhile, there were many other tourists but it's the wait for my drink that is unacceptable. As someone who worked in a coffee shop, it shouldn't be so slow paced. The long blonde haired barista moved quite slowly and I was waiting for over 20 minutes for a single hot chocolate that I know from experience, is not hard to make. After I finally asked about it she located the ticket order and told me it got lost. She then went to start another order of hot chocolate but it was for someone else. She told me to wait another 5 minutes even though I told her I had a shuttle bus to catch. I don't know how things are in Alaska but as not just someone who worked in a coffee shop but someone who graduated from a culinary and hospitality institute, this is not the expected behavior from a food and drink worker. She should've made my drink immediately. I didn't even get a refund but I will be disputing the charge.

Ordered two coffees and a breakfast melt and chicken wrap. Waited 20 mins for our food. One kind barista asked if we are still waiting for our food and checked it for us. After about 8 more mins I asked another barista if our order was ready she said “it would be ready when it’s done ” with a snarky tone. Stellar customer service would be to look through the tiny window and get a ETA on our order. The other baristas said usually orders take 10-15 mins however we waited 20 mins for a to go. Overall not the best experience with a snarky twenty something barista. Thank you to the girl that noticed we’ve been waiting a while for our food keep up the good work and set the example!

Not bad I would not tell friend this place was great but its small people like it while I stayed in to eat a nice crowd came in they was pretty fast but it was for coffee nobody sat down to eat they don't know what a bacon egg an cheese on a roll is. all young kids not bad to much for the buck but this is Alaska