Logan's Roadhouse

Our family was celebrating a graduation and my son wanted to come here. Our party of 7 was seated promptly, but that is where the good service stopped. We waited for someone to take our drink order for some time. When one asked for assistance, three waiters debated on whose table we were and then walked away. I wrongly assumed that someone would be coming soon. After a few minutes, I flagged someone down and asked for manager. After a few minutes, he arrived and apologized. Shortly thereafter we had someone to take our drink orders and food orders at the same time. Salads came out three minutes before the main course. Two in our party did not get a main course with the rest of us. One of the orders that did not get brought out timely was simply an order of fries for one of our youngsters. The fries actually came out last. Most of us were almost done when the last main course came out and the fries followed a few minutes later. The manager gave us a small discount on our 150+ dollar order for what clearly was poor service. I don't blame the waitress as that is what management is for..to make sure things run smoothly and when the don't, ensure things are corrected. In essence, this was a management issue that should have been addressed when we brought it to his attention. Instead, he allowed continued poor service and felt that a very small discount was the solution.

I haven't eaten here in years and decided to stop in. The service and food were excellent. Our waiter was very attentive and was also training a new employee; both were great. It was raining outside, and the roof was leaking right where you walked into the kitchen. Other than that, I give it four stars.

We've always liked Logan's way better than other steak houses. But, the last few times we've been here. The food wasn't up to standard. Neither was the service. The food being cold and tasteless. The service being over worked and rushed is not a good thing. We're not going back for awhile. The management team needs to step back and take a good look at the way they're handling their server's and customers.

The worst experience ever in Johnson City!! My sirloin was so tough I had to practically saw it into bite size pieces. I ordered medium rare. I asked for a loaded sweet potato and got marshmallow only. I was supposed to get another side that never made it to the table. My husband’s salmon was good but he had to ask for his side item twice. The spinach dip was tasteless and runny. This was our second attempt at this restaurant but will be our last. I didn’t eat all my food and didn’t bother to take it home. I felt sick as I walked out of the building.

Went into this location last Saturday night and was told it would be a 20 minute wait due to 3 people walking out. We said that would be fine. So we waited. When they came to get us, they took us to a table and we asked if we could sit at the booth that was beside the table instead and the girl huffed and said I’ll have to ask. So we followed her back up to the front where we were told if we wanted a booth we would need to wait an additional 20 minutes. The store was half empty and I do realize that they were short handed. However what was most upsetting was, my husband was like no that’s fine. We will go somewhere else. Both blonde girls thought it was funny and was laughing because we left. Neither of them were doing anything the whole time we had waited for a table. I realize they may have only been “hostess” but you don’t have to be real smart to clear off a table or sweep a floor. Neither of those girls should be employed. They are definitely not team players. If they are being rude to customers, they are being rude to co workers. No wonder you had employees walk out. I’m surprised with this type of attitude that the doors are still open on this business.