Penn Station East Coast Subs

* ZERO STARS*This place is a joke. First off they had no drinks, she said a couple of them were broken but literally every one was broken. Got our food 32 mins after we ordered and they were both completely wrong. No cheese at all, half of the meat was missing, and there were zero condiments available. Very disappointed with this location.

Leaving a second review because I continue to have bad experiences every time I visit this store. About a month ago I placed an online order for pickup around 11:30, store was to open at 11. Door was locked when I arrived, store was dark, and no one was answering the phone. Store finally opened at noon. After 20 minutes of sitting inside with no acknowledgment from anyone, I asked where my order was, and was told they were catching up on online orders. I asked, "Weren't you supposed to open at 11?" To which she replied, "Yeah but we just now opened." No explanation, no apologies. Yesterday I placed an online order (for the first time since the last incident) only to get to the store and find that it is closed for renovations for the next few days and that my online order had been cancelled. This store desperately needs new management and staff. I'd recommend ordering from the Charlestown Road store through Door Dash and avoiding this place at all costs.

I would give 0 stars if possible. I waited 30 minutes for an online order made 30 minutes in advance.. the employees were beyond rude to every customer that came in and they were cussing. I get they're under staffed and frustrated but their treatment of customers was un called for... they couldn't make fries and when I asked if I would be refunded they told me they didn't know..i get home only to see that all 3 of the sandwiches aren't even what i ordered... not just missing things but completely different.... I will never return to this location

Absolutely tragic. I asked for toilet paper because there was none in the bathroom, and they attempted to hand me a roll. He handed it to me with greasy fingers touching the roll. No soap or paper towels. The register guy didn’t know how to input a create your own and employees were cussing at a lady who waited 30 minutes for her sub. Tables were sticky and drinks were out of order. Workers seemed on one and very out of it, not in uniform. Fries were uncooked and hard. If the health department came in, it would be 100% closed down.

If you want your overpriced sandwiches made by 3 incredibly slow stoned guys, this is the spot. 38 minutes to get my order of two sandwiches (and they weren't even busy) from the time I placed the order online, to the time when they handed me my bag. 22 of those minutes, the sandwiches were complete, sitting behind the counter, unbagged. I didn't even realize they were my sandwiches. But, after overhearing me complaining to my wife on the phone, they FINALLY asked my name, and bagged these orphan sandwiches. Up until that point, they had not addressed me once. No "hello, how are you doing, what's your name, do you have an online order?". Nothing. If, at any point they had even addressed me, they would have realized that I was waiting on food that was sitting there, getting cold. Both of our sandwiches were missing ingredients, but it wouldn't have even been a big deal if they weren't a room temperature, greasy mess. I've contacted corporate to request a refund. I've never done that before. But I've never had an experience like this at a Penn Station either. Either way, I won't be back to this location.