Sluurpy > Restaurants in Jacksonville > Dunkin'

Review Dunkin' - Jacksonville

Shahram Sayed
So unprofessional and bunch of high school kids work at this place and no customer service experience or courtesy!!!! Waste of my time and money as well as poor quality and service overall don’t even deserve a star they deserve a BIG ZEROOOo ……
Ray Marie
Terrible customer service, the cashier complety walked away when I was taking my order three times with no explanation. Flies around the donuts. The back was a complete mess, very haphazard conditions. Coffee spilled all over the counters. One of the people making the food had NO gloves on! Absolutely disgusting. The food wasn't put in the right containers so it fell immediately. When it fell, they stared at us and walked away. The coffee tastes disgusting like it had no syrup, the food is burnt. Would never come here again, it took us over 20 min to order and get our food. Wish I could leave zero stars, yes it was that bad. Edit: Just realized we got no receipt so we can't even get a refund.....great.
LaLa Anderson
I love the morning crew, even though they run a little slow at the peak times. But the day shift? Epically the absolute worst part of the day to come here. In line behind two cars for 15 minutes nobody at the window and once you're in this drive through you are trapped and can't get out. I love my Dunkin' donuts but I will never come here again after 12:00. I work in customer service so I absolutely understand how difficult things are. But this is just ridiculous
Zeinab Mukhtar
Amazing experience. The staff went above and beyond to accommodate us and our kids for a bad experience at a different store. Love the staff and the attention we received. Will stop here every time we are in the area
gianna yaccino
finished this in 5 minutes. next time i would enjoy coffee with my ice. thanks.
Leanne Adams
Never come back !!!! The cashier said “ what do you want “ didn’t tell me the total and was having a hard time figuring out the change back !!! I did it for him he didn’t say thank you or anything !!! The store was disgustingly dirty !!! Garbage all over outside and in !!!! As much as we pay for coffee I thought the basics of being polite and clean came with the brand. Apparently not here !!!!
Karmen Fowler
Super slow service waited 15 mins to recieve two coffees. They didn't have any signature lattes. Only good thing about this experience was one lady that gave us a free donuts for inconvenience. They really need to step up the customer service game I would give zero Stars if I could
Shirley Johnson
The young baker that works the evening shift went above & beyond fixing my pre order for Valentines heart shaped apple & spice and heart shaped Boston ceam donutsI wish I would have gotten his name! And the 2 young Spanish girls also the assistant manager! During the day they had run completely out of donuts and My girlfriend & I asked if they had bagles she said yes so she went above and beyond to take the center out before toasting for us Since my girlfriend had some dental work done! Everything was cean And everyone's always super nice! Good job crew ! Hope yall will be rewarded for great customer service!
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