Sam B
Tonight I went to make an order online after an extremely busy 24 hours. I had just gotten married less than 24 hours ago and wanted to surprise my new husband with a heart shaped pizza and added that to the instructions as a special request. I ordered two sodas and a stuffed crust and was hoping that it would come heart shaped as a surprise, but also understood that it might be too busy to do.
The entire team at this store surpassed our expectations and made our first evening at home as a married couple so special.
We received a free order of cinnamon sticks that were in the shape of hearts! We were shocked.
But our absolute favorite part was the whole team signed the box as a guest book. It was so sweet!!!
I just want to let you know, this helped make the ending of our weekend so special. Your team went above and beyond and I will order from this particular store from now on for any pizza we get.
Thank you all so so much. We both have food service experience and met each other working at a restaurant. This just made our whole weekend feel so complete and special. We really can’t thank you enough for such a kind and caring gesture.
Ashley B.
This is your sign. Get the pizza! I used my rewards points for a large meat lovers pizza. It was tasty and aesthetically pleasing.
Bruno Takeda
Christian is an amazing worker who’s deserves a raise. (Also the delivery lady who’s name I forgot to get) I called in a little late and they had no issues still making sure my order was delivered properly and done to exception even though I was in the wrong by being late to begin with. Definitely made my night. Need more people in the world like him!!
Noel Lovell-Moore
Nice Pizza Hut that's purely to-go with no seating when you enter. The team was hard at work pimping out orders efficiently.
Naina Ghai
Every time I go to pick up my food or order. They employees are super friendly! I have gotten great customer service everytime. The food is amazing. Never had any complaints.
Azraa Taylor
Pizza was hot and fresh. Good customer service. I placed my order online so it was ready to go when I got there. Everybody in my household enjoyed the pizza. 5 stars ⭐️
Joe Campbell
They really are the best pizza ever made! There employees are outstanding and deserve promotion. Quick and prompt. I do miss there full service salad bars : (
Campbell soup company
Jc
Brittany Walters
We ordered 2 pan pizzas and breadsticks and everything was PERFECTLY cooked. Like best pizza we've had in a while. Like I almost called the store to give compliments to the chef (and the super quick delivery driver) but thought that might be taking it a little too far :) honestly such a great crew!!!
Nikki Bear
Got everything I ordered but I ordered 2 melts ordered one chicken bacon and one Buffalo but I received two chicken bacon. Otherwise my orders have always been correct and also cut correctly. Thanks for my dinner like always it was very good. Hope to be able to try the Buffalo melt next time!
Todd Nolen
Pizza was delicious. Delivery was quick. No complaints.
Diana Horton
My pizza was ready when I got there, and it was delicious.
Sil Kaelin
Easy to do a order on the phone, quickly prepared. Pizza was great.
Gerald Wyles
I ordered pizza and hot wings from the Southside Blvd. location. The pizza always tastes really good. The only thing that would make it taste better would be if they were to cook it for just a few minutes more to get a crispier crust and not put as much marinara sauce on it. I really enjoy the wings from here, especially the mild hot sauce is always "on point"! The staff here are always pleasant to deal with and seem to genuinely enjoy their work. I will continue to be a customer!
John Camacho
I enjoy pizza hut better the others. Their crust is always crunchy. Plus when I ask for a topping I get one. There has been many times when I order from dominoes and they are very stingy with the toppies. I will keep going to pizza hut.
Tried the new chicken bacon melt and wow it's amazingly good. Alot of chicken crunchy. Definitely worth getting.
Mark McMellan (Breal)
I had forgotten to put my free cheese stix for my birthday I had available through the app on my delivery order. Called the location I placed the order at on Southside Blvd in Jacksonville FL. Man answered and I explained what I had done and he sa8d he couldn't place the free item on my order due to it being on the app but what we could do is for me to go back on the app and place the order has a carryout for the cheese stix only and he would see it and just put it in with my delivery order. On top of that it was the best couple pizzas, hot wings, and cheese stix I've ever gotten from pizza hut! May sound silly but in today's time with customer service for the most part being down the drain it was nice to have someone do something they didn't have to do so I wanted to tell about it. Thank you!
Laura Rice Bennett
I usually order pizza from Papa John's but my grandson and I decided we wanted a stuffed crust pizza. We placed an online order at 11:12 am. At 12:00 the pizza had not arrived. After several phone calls and a couple of hang ups, we finally got our pizza at 1:00! The pizza was cold and hard and was not very good at all. The driver never apologized for being almost 2 hours late. This is unacceptable and they have just lost a customer. Back to Papa John's for me! Much better pizza and customer service.
Elizabeth Noyes
I ordered two pizzas from this Pizza hut and waited over an hour for them to arrive. They came almost cold the driver didn't even take them out of the bag I did. His customer service was not good and I was not impressed it all!
Brandon Rogers
I'm not someone who complains about food or service typically, but this is three orders in a row that have been massacred. This time, I ordered a simple pasta almost three hours ago-- I still have not received it, I called the store and was put on hold for 15 minutes then hung-up on, I called back and am continually hung-up on.
This place is a NIGHTMARE. Buyer beware...
Lindsay Fetchero
1 star is generous! Waited an hour and a half and spent $20 for cold, paper thin, hollow crust (suppose to be stuffed crust) pizza. After waiting an hour, called the store only to be put on hold twice for a total of 15 minutes and finally told it's on the way and will arrive in another 15 minutes. Their attempt at service recovery was a credit on our next order, which means nothing to us as we will never be ordering from Pizza Hut again.
Mary Forbis
I ordered online at 11:50pm. I was told my delivery time would be in 35-45 minutes. At 12:50am I called the store and the person said the pizza had just got out of the oven, but they didn't have a delivery person at the store yet. The person said they would comp $6 and then she promptly hung the phone before I could respond. I tried calling 3 times at 1:35am. My order arrived at 1:40am, nearly 2 hours later, and I tried calling the store 5 times, but again, no one answered. The length of time, no communication about the lateness of my order, and the person at the store hanging up on me, is totally unprofessional. I will not be ordering from here again and I will definitely not be recommending this store. I will tell my friends about this ridiculous experience.
Pam Cruz
I ordered tonight and it took over 1 1/2 hours to receive my food when they emailed saying 40 minutes. I called and was placed on hold, so I drove to the store (still on hold while driving) and the lady that answered my phone was outside smoking a cigarette! The excuse I got for it taking DOUBLE time was they were short staffed. My husband called and said the food got to the apartment but it was cold. When I opened my breadsticks, they looked like pieces of crust with no seasoning. Never again will I order from Pizza Hut. I’ll stick with Vino’s.
Patrick Krehemker
I️ ordered from this Pizza Hut on Saturday and they burnt my pizza after I️ waited an hour and a half for it. So I️ called and they were prompt to place a credit on my account which was appreciated. So today I️ called them around 630pm to order a pizza with the credit they applied on the account. It took them from me ordering it at 630 until 745 that I️ received the pizza, only to find out they did not complete my order correctly. I️ called the store back to inform them of the incorrect order and they told me they would go ahead and send out a new pizza for the inconvenience and I️ would receive it in 45 minutes. 845 rolls around and still no sign of this new pizza so I️ Call back and ask about it and apparently this new pizza was not sent out yet and they promised me it would be to my house in 20 minutes or less. 930 rolls around I️ try to call the store and got hung up on 3 times before someone finally answered. They told me the pizza was sent out at 915 and should be expecting it any time. Finally at 10 I️ received the replacement pizza almost 3.5 hours later. I️ will no longer be using this Pizza Hut.
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