Chipotle Mexican Grill

Two hours before closing there is no food. We are not given any white rice because they apparently reserved it for ONLINE orders only. This is absolutely unacceptable. I could not order food, it was horrendous. The kitchen was disgusting, there was trap music playing, and the cleanliness was below acceptable standard.

Where do I begin: 1) This location always has a 10-15 minute wait on at least one of its meats. On my last visit there was a 15 minute wait on steak. On my prior visit it was 10 minutes on chicken. 2) They were out of lettuce on their front line on my most recent visit. 3) I had to clean and sanitize my own table and chairs otherwise there would have been no where to dine in. 4) No one wears hair nets as they should and as a result I found a long brown hair in my food. (Look below the fork in the picture and you should be able to see it. On a positive note, they did refund me for my full order after I informed them about the hair and that’s the only reason I gave them 2 stars instead of 1.

I come here a few times a month, and as of recently there has always been small problems with my order such as forgetting to put certain items in my bowl, having less than the actual portion of chicken, etc. As of today, I received old guacamole. I know avocados turn brown after time and can potentially still be ok to eat, but this guacamole was old, tasted old almost like a bitter taste. I included a picture to compare the “green” color of the guac and lettuce. The rice in my bowl was also undercooked, having a crunch in each bite. And the cilantro used seemed to not been washed since it had a “dirt” taste, kind of hard to explain but if you eat cilantro on a regular, you know it does not and should not taste like that.

Personally, I don’t write reviews but this honestly was just the cherry on my sundae. It’s a timed order for 1:20 and we get there and they didn’t start it because they were out of tortillas. Okay that’s cool but they didn’t make any of the order at all. There was not call to ask what we could substitute and such. To go further we get to the car and look and make sure everything is correct but to be let down again is a bummer. One of the bowls is missing about everything that is supposed to go in it.They got maybe two things out of the entire order right so congrats to that! We were missing an entire bowl, a messed up bowl that got things that I personally didn’t want and kids meals that are not what we wanted and only to add the rotten orange they expected me to feed my one year old. Now none of this included some attitude from the lady in the front working the register. I went back inside and told them that i was missing plenty of things and they did fix the mistakes made so that was good but it could have been avoided completely. Finally got out of there around 1:50 though. As a manager at a high volume store , This store is missing a lot ranging from communication, to smiling happy employees in a good working environment, and even integrity to feel comfortable handing a customer an order that is incorrect and incomplete with a rotten orange. To conclude , I would say “Needs Improvement”.

If I could put negative stars, I would. I never leave reviews, but this experience was so dreadful, ruined our weekend, we honestly will not be back for years. First it was empty, we should have known just from that. Upon ordering, the staff was good, but did not inform us or anyone they were out of cheese (as we all know cheese is one of the biggest ingredients with this type of food). We continue to order, then waited a good ten minutes for a cashier to finally come from the back to ring everyone up. I know places are short staffed so i can understand a wait time, but there were at least 8 workers just walking around. We pay $25 for our meal, go to sit down and every single table is dirty. We finally sit after cleaning one ourselves, take a bite and both looked in to the burritos to only see lettuce and cheese. After a few bites of it being just those two ingredients, I opened it up to find a few measely pieces of chicken shoved at the bottom. It was beyond disappointing, we were extremely excited to be able to go and sit and enjoy it fresh, but this just showed us that chipotle is not what it was before the pandemic. It was absolutely terrible! I even contacted customer support, and still have not heard back. BeWaRe!

For customers, don't bother coming in here honestly. This location is always out of SOMETHING and you have to wait like 15-40 minutes for them to cook some more or just straight up leave because they will not have that item for hours or even, for the rest of the day. It's worse when they make it seem like a chore to get the food out too when it's literally their job. The tables, rugs, and floor is filthy throughout the day and this includes the food making stations. I feel like none of the employees have never been taught how to work a dining room. I have seen so many customers leave or buy takeout instead because the dining area is so filthy and unkept. Food is terribly overpriced and it's just gonna keep getting higher and higher. Almost $20 for a bowl with some white rice and a single portion of steak. Ridiculous and not worth it especially due to this time of inflation.

If you come here for dinner they WILL be out of everything, they had no cheese except for one and no sour cream to mention some of the things they where out of. Well they had sour cream but refused to get more out from the back or from the ToGo side. We where here around 5:30pm, Wednesday, February 23rd. We where originally planning on eating at the restaurant but after them being out of so much and most of the employees not speaking of loud enough to even hear, we left and added what was missing to our bowls at home, sour cream, salsa, other cheeses. We got water cups but they charged us for regular drinks, not to mention they didn't ask what side or drink I wanted with my daughters kid meal, they even gave her stale chips. We spent just under $50 for 3 chicken bowls and a kids meal. Safe to say we will never be back. The Noodle Company is right next door and definitely more worth your time and money.