Tulum Fresh Mexican Grill

Tulum is our favorite place. Great price, great food, and great portion size. Love this place. Want to tell you about the customer service I received today. Waited almost 40 mins. Placed my order at 7:51pm. At 8:29 I asked the lady if I was going to get my food. (38 mins later) she goes back to the counter to ask the lady that took my order. I guess the paper went out in the back and they didn’t get it. It was an honest mistake. They said they were sorry and made our food. Im not a person that asks for a discount or even comp my food. I know stuff happens and we come here a lot and has alway been fast and great food. When she brought my food out she apologized and gave us a $25 gift card. They didn’t have to do that and I told her I was fine. She insisted that I take it for the inconvenience. Thank you for the customer service! I love eating at tulum!

First time trying this ever and I have to say I was very disappointed. When you think authentic Mexican, you think flavor ,si? Well absolutely no flavor and the fajita quesadilla were full of cheese hardly no meat. The salsa taste like crushed tomatoes out of a can. Again no flavor at all. I have to say the meat was good and that’s why I gave them 2 stars but no seasoning at all. My husbands shrimp was rubbery and fish tacos were hard. I was going to try one more time , but my mom taught me that if the salsa is not good , then don’t try again . So this will be the last time I will ever be back.