Pizza Hut

Awful customer service! We placed an order this evening. After waiting almost 2 hours for the delivery we called to inquire, and were told the order was delivered and signed for, but not by us!!! We were placed on hold multiple times, each time upwards of 20 minutes. When I asked to speak with a manager, the person answering the call communicated to her manager by swearing while I was still on the call. To remedy, I was told my card would be refunded in 5 days. We were not offered to have a meal delivered. Unacceptable!! I also expressed concern for my name being signed and credit card information being given someone that was NOT in my household. The manager continued to argue that it was signed by the address given! We have proof on our home camera, that the delivery was not at our home, which was communicated to the manager, who continued to argue! Totally RUDE and unprofessional ! BEWARE! If I could give this place a zero rating, I would!

Pizza hut is not what it use to be. Back in the day it was the best pizza. But in today's world it has went down hill. The crust don't taste the same, there is hardly no sauce, no cheese, your pretty much just eating dough. This pizza hut is also outdated big time, you would think the franchise would force these franchise owners to update there buildings but NOPE, not here Westmoreland County. And when you give a review you get an automated response because this is how lazy people are today. If you look at all the reviews the response is the same to all , it's obvious that is an automated response, as in they don't really care.

Quick and friendly service. Quirky and fun murals on parking lot back walls! Table and booth seats weren't well cleaned from previous customers. The restaurant is in need of remodeling or at least cleaned well to get rid of all the stickiness. Parking lot needs a re-do too. Building is ratty around the edges.