Schlotzsky's

I came in on my lunch break and ordered the French Dip without Provolone. It was still supposed to come with Swiss cheese. When I got back to my office to eat I realized they didn’t put any cheese on my sandwich. Since I didn’t want to drive back and correct the order, I just let it slide. I don’t think I would have wanted a them to correct it anyway because the sandwich was so mehhh that I don’t think any amount of cheese could have saved it. The chips were okay though.

On Friday, 3/18/22, at 6:22pm, I picked up my order. 2 x Turkey original (Giant), 1 x pick two, and 2 x Cinnabon classic roll, spending a grand total of $53.37. I haven't had Schlotzsky's in years, and they were always a solid choice. About 1 month ago, I decided to try it, and the sandwich was fantastic. While figuring out what we wanted for dinner we both wanted sandwiches, and went here instead of (Jason's Deli/Jersey Mikes). Although we accidently ordered the wrong size, and was shocked by how big it was we decided to jump right in starting to eat. I had finished 1 slice, yes slice, thing is huge.. of my sandwich. Getting ready to move onto the next huge slice. While I am chewing my food, I feel something in my mouth, it's the longest piece of hair I've ever seen, and we do not have this type of hair. I pulled this nasty thing out of my mouth in disgust, and immediately just feel disgusting, and sick at this point. I spit out all the food, and close my container. Although, my wife didn't have any issues with her food, she was reluctant to continue to eat hers. We also had issues with the pizza (super hard), and Cinnabon, which was hard as well. Of course, like any other dissatisfied customer, I immediately did a contact us on the website about 8 days ago, and still haven't heard anything from them. I requested a refund, and for someone to email me. Nothing as of yet. Sadly, I don't give restaurants many chances, especially something like this, and will not be eating here ever again. If management sees this, and wants to reimburse me for the full amount of my order, please look at order# 8510984128151555 and reach out to me via email to make this right.

I placed an online order and it had multiple mistakes. I do not mind if my order is messed up but my daughter is picky on what she wants to eat.. also I think its very important that To GO orders are accurate .. consider the plight of hungry and picky people who will grab food from you and reach home hungry just to open the box and see this is not what they ordered for. Imagine the frustration.. ( on 4/20 around 7:30pm,, my daughter wanted double cheese pizza but you gave pepperoni. I wanted my pizza on sourdough but you gave it on flatbread.. and then I ordered for cookie which was not there .. I had to ask the staff to give the cookie.) This kind of problem can be easily fixed by sensitizing the staff on how important it is to make the order correct and have someone else cross check before it is set out to go.

The review for this location is 0 stars. The service - which used to be great - has gone so far downhill it's truly sad. The staff seems to be bothered by any order, as if it's a big inconvenience. If this location were to close up would be no great loss. If you don't want to serve the public, you don't need to be in business!

Ordered a Deluxe Original sandwich yesterday in the drive thru. Only asked for no black olives. Got a sandwich that almost looked like it was a kid's sandwich. Definitely not worth the money I paid. Didn't notice how awful it was until I got home and was about to eat. I've never had a more disappointing order from a Schlotzsky's. Won't be going back to this one, ever.