Pizza Hut

Ordered online for delivery - said it would take 25-30 mins for delivery.. pizza didn’t show up till 2 hours after I placed the order. The pizza itself was more crust than pizza, had an overload amount of pepperoni and no cheese. The pasta was burnt and didn’t put as much as normal. Wouldn’t have minded a late delivery had the food actually made up for it.

I originally ordered from Dominos. I was estimated a 20 minute delivery. 1 hour a 55 minutes later I received a text "Domino's has cancelled your order, please call the store at xxxx with questions or concerns." I called the store and was on hold for 12 minutes. Hung up, ordered from Pizza Hut, pick up this time as we are now HAnGRY. My fiancé did not look at the pizzas they handed him, and came home with someone else's order. The receipt for their order was attached. I called to let them know we received the wrong order but are still eating it because we are hungry. The man that answered was beyond polite and respectful, offered to check with his manager to deliver us the correct order ASAP. I did tell him that would be Unnecessary as we still ate the pizza, but would just like a refund for the difference as our order was more expensive. I don't usually call and complain or ask for things, but our order was more expensive and I don't like wasting money. They did not make me feel like a Karen for requesting a refund in difference, they were respectful and understanding. After my experience tonight with Dominos...Pizza Hut>Dominos for the rest of my life. Mistakes happen, it's the accountability within the store that keeps customers.

Had to wait about 8 to 10 minutes up front cause the lady was way in the back and didnt decide to come up front until I had been there for sometime. This happened to me a few years ago at a different store the employees would sit in the back and laugh while you waited upfront. But the pizza is awesome if you can get the employees to ring you up

Yesterday a thin crust pepperoni pizza, and cajun fries were ordered under my girlfriend's rewards account. I had it delivered to my job for lunch. The cajun fries were spot on however the pizza was not. I'm usually easy going when mistakes happen because I've worked fast food, and I know it happens. However the this was inexcusable. The pizza seemed to be thrown together; the pizza was more crust than anything and very hard. Not to mention the pizza was barely cut. I've never had too many problems from Pizza Hut but what was delivered to me was just a mess. I even had to take a picture of the pizza.

On Friday Dec 10 I placed an ordered on line. Said it would be ready in 15 to 25 min. Upon arriving 22 min latter. The lady at the counter said something to the effect that the order was dropped from the system and that they would have to start over. so. I got to sit there and wait for you to make and bake the pizza. I also got to watch all of these other people come and go while I waited. Nothing was offered for my compensation of waiting. No wings. mini rolls, no beverage, nothing. All I kept thinking about was the other pizza place that guarantees curbside delivery in 3 min or less or the next one free. So, I would say you guys really dropped the ball.