Subway

I used to enjoy coming to this subway back in the day. It was close and convenient. I believe it has new owners now or something because the service and quality has gone down a lot since back then. These last 3 times Ive gone there to eat, they either mess up my order or the food ain't fresh. I always try to give places the benefit of the doubt thats why I didn't complain for first 2 times things went wrong. But this time I gotta say something. They need to take their time and get orders right. Ppl pay money for what they want. I myself won't be going back any time soon. Just tired of wasting my money there for them to just give me what they want me to have.

I asked for a salad with the ingredients that I like. First, the employee for drive thru put me on hold then I had to keep repeating my order. I get to the window to pay, for her to ask me again what I want. I told her again at the window. When we received the salad, it was incorrect. I took it back to the location, explained that they made an error with the food. The same girl that asked me the first time what I ordered, was at the window again. I explained the order AGAIN. She comes back and charged me for the replacement salad. I asked why is she charging me for a replacement salad that they messed up, she just sat there. I requested the manager on shift. She stated that SUBWAY DO NOT GIVE REFUNDS. So, they wanted the original salad which I was willing to give back for them to fix the order. Instead I was charge over $20 for salads that were not eaten. Then when we finally called to the store, the manager on shift lied and said she doesn’t work for them, she was picking something up, but you can also here her calling back orders and working on the line. This store is ridiculous. Long story short, the remake that they made me pay for was STILL INCORRECT and the customer service was horrible. I would not recommend. If I could give no stars I would. I normally don’t do reviews on stores, but this type of service was disgusting.