Great American's Cookie

This Great American Cookie location always does great work! They care about what you ask for, how you order it, and will kindly fix any problems that may come up. Great American Cookie is my go to for holidays and parties. The cakes always tastes excellent, and normally great about last minute orders!

Ordered a giant dinosaur cookie cake for my friend’s baby shower and it was so cute! I was worried because I had to travel out of town with it and pick it up a day before the shower but it was just as fresh as if it had been made earlier that day. The design was just as requested and it was delivered right on time!

We have used this location in the past and had a good experience. That is the only reason I am giving 1 star. The cookie cakes are done on time and great. Unfortunately we will not be returning to this location because an employee was so rude to my husband. We had an online order and the employee almost wouldn’t let us pickup because we picked up later than time it was done. I’ve never had this happen before. The door was open and they tried to kick him out. The website states it open at 10 on Saturday but apparently this location has a paper sign saying they don’t open until 11. I am hurt that someone could be so rude.

I made an online purchase of a round dinosaur birthday cookie and when I arrived to pick it up I could not believe that it was so horribly decorated. It looked awful and I brought it to the attention of the worker about it being badly decorated and she simply said "Sorry". I paid 35.96 for a cookie that I am embarrassed to present at the dinner table tonight for my child's birthday. Shame on y'all for allowing anyone to decorate that has no talent. June 1, 2021

Online ordering is awful. I ordered weeks in advance for my wife's birthday. 1. The called a day later to, rather curtly, ask when I was planning to pick it up, it was ready and I was late. They misread the date and made it immediately instead of weeks later, when I indicated. Cleared that up. 2. A few days before the scheduled pickup, they called and said it had been canceled, the store was being remodeled. I asked why they took the order in the first place, and she said they weren't sure when remodeling was going to start. Sounded like they accidentally took online orders for too long and made a mistake. My refund was not immediate and there was no offer to transfer the order to the nearest store. I understand it if they made a mistake, but it's not hard to offer to either transfer or do the leg work to help out.

Had a birthday cookie ordered for my daughter and when I arrived to pick it up the store was closed even though the hours sign said they should be open. Ruined birthday! Did not receive any call Indicating they wouldn't be open. Edit: Store called 2 days later and asked if we still wanted the cookie. No apology or any kind of discount or anything like that. Terrible service.