Review Chipotle Mexican Grill - Houston

I went here when the chipotle app was down and the restaurant was slammed, the wait time was projected to be really long and the workers pulled out all the stops to get everyone their food and make sure all the mobile orders were also being taken care of. Best fast food experience ever

Way better than the Main St. chipotle which has easily been the worst chipotle in Houston, probably in the Southern US. Portion sizes here can be variable so you might need to ask twice. But no complaints. The only issue is parking here during heavy lunch hours but whatever. Get your chipotle here.

Great location and good tasting food. Wish the dining room was a bit more kept up. However the friendly staff helped a lot.

Middling quality TexMex food assembly in efficient processing and delivery system. Slightly elevated prices.

I like this location, they prepare the food very well!

I have been eating Chipotle over 12 years and this location is spot on. Great service, clean restaurant, fresh food, delicious!

Good portions of food. Only problem is when asking for no spicy food, they still add bell peppers and or onions that are spicy hot. I have hard time ingesting hot spicy foods. Not enough consideration to listen to customers order and try to satisfy. Seems once establishment gets the credit card the customer satisfaction goes out the window. I have not known of one business who strives to please customers. Too much greed in American eateries today. Disgusting.

Charged extra for meat but great service

CHIPOTLE IS NOT WHAT IT USED TO BE! This review is based solely on my own experience and personal opinion. I went to this Chipotle restaurant on a Sunday evening, 1/16/22, right before closure. FOOD: we ordered two BURRITO BOWLS and two fountain drinks... BURRITO BOWL= they were good even tough ingredients were not fresh anymore, they had a good flavor. They had the vegetarian options if you did not feel like to have meet, which is always cool. DRINKS = the Fountain drinks where all super sweet and some of them were finished. CLEANLINESS = when we arrived, they were cleaning the entire place, but you could see they had alot of food/crumbs on the floor and some seats were still dirty. so, hard to say what was the condition before we arrived. I can tell you that the girl was thoroughly cleaning and mopping the floor and the other one cleaning the tables. STAFF: the Staff was all pretty dry, maybe tired, but not much interaction and not much explanation. The guy who took our order had no facial expression, no smile or friendly words. Just very dry. The one thing I have to complain about though, is that he never fully explained how the price changes when you add certain ingredients or "combinations", so we ended up paying ALOT of money for two burrito bowls. PLACE: The overall design of the restaurant is very nice, with very nice wall decor and cool lighting fixtures. RESTROOMS: Restrooms were clean and neat. hand soap, toilet paper and hot water. PRICES: We had a price tag in mind for the burrito bowls, the price shown in the board menu.... the guy keeps asking "do you want this, do you want that" without explaining how that would have affected the price... so we ended up paying ALOT of money for two burrito bowls and two fountain drinks.... close to $40. CONCLUSIONS: we felt cheated.... not a Chipotle restaurant I would go back to.

Visited at 9:30pm. They did not have 3/4 of the stuff for a bowl. They let me know beforehand and were courteous. But they wouldn't give me a discount (I asked for free guacamole); not that I'm entitled to it, but would've been nice.

Great Chipotle, clean, with a great staff and good food.

Very courteous and considerate staff. They actually slow-down, give you time to think about what you want on your food, listen and then serve what you are asking for. Usually not crowded like the other Chipotle's I've been to. I'll highly recommend this place anytime to anyone who asks me. Not very easy to spot in high Kirby traffic... watch out for the black name-boards just opposite to Firestone Stores.