Review Kfc - Houston

I feel compelled to share by experience from today. You see, I have childhood memories of KFC being great. My father would buy KFC nearly every Mother's Day so my mom would have to cook dinner. It wasn't the best, but we all enjoyed it. Today was very different. I want to the KFC on Louetta and 249 (for the first time in about 5 years). I downloaded the app and ordered ahead. We arrived, and they told me that my order had already been picked up - but I am me, and I didn't get it. They said they'd re-make it - no problem. I asked for for our cups. The drink machine looked like a disaster and was in serious need of deep-cleaning. I pushed the ice-dispenser and got 2 ice cubes AND AN ORANGE BALLPOINT PEN 🖊 FELL INTO MY CUP. I'm not even joking! I walked to the counter, my stomach in knots, now, as I contemplated germs mixing around all of the ice in the dispenser. I really wanted to take a picture, but the lady at the counter took it and threw it in the trash before I could. My daughter had black flecks in her cup after dumping her ice out. Every table and seat in the restaurant had crumbs and/or grease on it. We cleaned our own table to eat at. The floors were dirty, and the parking lot matched the inside of the restaurant with trash everywhere. Besides giving me their "classic" rather than their "spicy" chicken sandwich whichI ordered, and not giving us all the cookies we ordered, the food looked old. My individual mashed potatoes and gravy had old and crusty gravy all around the edges. Word to the wise: pull off the crunchy skin to see what is underneath before you take a bite. The meat was minimal, and somehow I got a bunch of backbone and a good lung nugget to boot! Gross! Oh, and they never apologized for the ballpoint pen in their ice/my cup. They just got me a new cup. How kind. Bottom line: avoid this KFC if you want to live

I Ordered the spicy chicken sandwich combo. The sandwich was as if it was days old. Some areas I could hardly even bite off. I don't know what happened there but I didn't enjoy the sandwich. The fries were good and the mac & cheese was good. For the drink I wanted brewed sweet tea not the Lipton fountain tea.

Just had to throw away more than half of the bucket of chicken tenders away because we were crunching chicken instead of chewing it, the tenders were raw, it’s unbelievable. Purchased from this specific location. Do something about it.

As I was enjoying my chicken sandwich with my one and only friend Colonel Sanders, I saw how the employees deal with customers. A man walked in and started telling the cashier to serve him the food that he was promised over the phone. The cashier asked who did he speak to and the man said he did not know. Red flag right there. Cashier politely handled the situation by explaining how they can’t serve food without proof. The man got aggressive and started calling a corporate number making a scene. Then another customer came in and started making another show. The employees really go through a lot here but I really enjoyed watching all that while taking another bite of my sandwich. Thank you KFC and especially the employees that get up and work for a living.

Came to this location at 9:20 on Thursday (2/17) and ordered 2 famous bowl meals and 2 box combos. Not only were we not given any plastic wear or napkins but no cookies with the meals. We went back through the drive through and the very rude employee said the meals do not come with cookies although the menu clearly states that the “fill ups” include “a medium drink and cookie”. I come to this KFC all the time and receive a cookie with my meal, im not even that mad about the cookie it’s the manor in which she spoke to us. I’m not the kind of person to leave a review but this made me very upset.

I hadn't go to this location in s while because my lady experience there was not exactly good but I was hungry and i decided to give it a shot... huge mistake!!! This place gets worst and worst every time I go there, this time not only the chicken was greasy, cold and under cooked but they didn't even bother on giving me the right amount. I order the big box which comes with 3 pieces of chicken but this time I got only two... but I guess they were just doing me a favor because it couldn't even finished them 🤮🤮🤮

This is the 2nd time I have ordered and it has been wrong. I ordered an 8 piece tonight and when it arrived it was all Breast and Wings. I DON'T eat white meat so it was a $35 waste. Will not order again!!!!!!

The servers were nice enough but the restaurant was filthy, the Sierra Mist was out of syrup but no sign saying so, the chicken was dry and flavorless, and the food in general was lukewarm. Food felt like a rock in the stomach. We won't be back.