Review Panda Express - Hilo

Probably the best Panda I’ve been to for customer service & food quality. Caesar was extremely attentive and provided great customer service. I didn’t catch the manager’s name but she was also extremely attentive and friendly. I always seem to get a fork or sauce left behind at a different location but Caesar double checked everything for me to make sure I was good to go. 10/10, will be visiting them more ☺️

Aloha peoples; so we all know what Pandas offers and it's straight up Cali style chinese or Asian food that is good and usually always satisfying. Don't get me wrong it's not true chinese but it's still good. This location sometimes can be quick and good but sometimes the staff can be slow or unattentive to it's customers that are in line. They worry more about phone orders,and to me that's a no no. You must focus on customers in front of you always.

Surprisingly huge space. The restaurant is clean, the food is hot and delicious, and the customer service is outstanding.

I've always had a pleasant experience here. Service has always been good. My kids and husband enjoy the food, especially the orange chicken. When I'm in a pinch this is our go to for a fast dinner!

Great customer service, tho app can be glitchy and doesn't always offer the same options as the store. High turnover + smaller pre-cooked batches = fresher food. It's consistently Panda otherwise, though. You know what you're getting when you order here. 1 large, clean unisex bathroom, though no changing table options. Ample seating, room for strollers, and frequently cleaned when we've been. Better for groups than other Pandas in area. Free parking, though spaces can be tight and because Costco is nearby, the parking lot can be a little MadMax at times. The staff here are nice, although some language barriers at times. Fresh veg and reasonable prices, with better seating options than other Panda Expresses in the area.

We went to this location on our way home tonight. Came in about 8:15pm and they close at 9pm. The store was very clean. The selection of sides were not as large as going during a normal time (which I expected bc of the time). The employee, Carmen (I believe she’s a manager) asked if we wanted samples, gave them to the kids and also let us know that fried rice was currently being made. She then asked if we were ready to order. A few dishes we normally order was empty on the line and Carmen asked how many orders of that food (string bean chicken and super greens) we wanted and had the cook make the appropriate amount. I did not expect this at all! I’ve never experienced such great customer service from any panda location! I have had the employees at a few other locations tell me that whatever was out on the line was all that would be served (even if it looked like It has been sitting for a while and I accepted it and understood because they were close to closing time). But not here! They were friendly and had excellent customer service. My son even mentioned that their fried rice is good and has lots of flavor. We normally go to the mililani location bc it’s closer but he hates how they make their rice. The past couple times it has had no flavor! We will definitely be going back to Waipio. The staff are friendly, the inside is clean with a large seating area and the customer service was exceptional. The only complaint is the parking lot is small and can get hectic as certain times but tonight it was a breeze!

Well run and friendly service. Limited menu but most favorites are still there. Online ordering works well and good ready at expected time. Lots of parking on weekend depsite COSTCO crowds next door.

Panda Express, always delicious meals. I often get the orange chicken with fried rice. Never a complaint from me. Thank you Panda Express for continuing to deliver quality, flavorful food.

Beijing Beef in a bowl with the new Green Vegetables instead of a starch is fantastic. Thank you Panda Express! The Customer service and care is exceptional

Great service despite being super busy. They did forget to put plasticware in our take out bag but other then that they have a very friendly staff and a very clean store.

Fast and friendly service and staff. The food is consistant and prices are decent.

Excellent and food is is delicious the only complaint is yours only one box and you may have to wait a little. Other than that

Love Chinese food so panda is one of my favorites and their waitress serves you with a smile

Food is delicious. Great customer service and love the atmosphere.

It's Panda, this one is pretty good though the area is busy especially with all the Starbucks monkeys getting there overpriced fix