Review Kfc - Hilo

KFC is one of our go to place, for a quick meal when we are running for an errands for the day, despite couple of bad experiences we had, we are still coming back, last night i was in Hilo town and I was late coming home and obviously have no time to prepare food, but my stopped to this KFC is another regret for me, never fail I said... we either served with wrong order, missing some order or overcharged with order, twas upsetting.. the fact that you won't know what you got if that is the right food until you got home, its disappointing, more so if you are hungry that ruined your appetite, our previous experiences it only keeps filing up in various ocassions, this time my order was simple 12 pcs. Chicken Wings but I ended up coming home with 10pcs. nothing on it but spicy which i didnt ordered spicy, to be honest 2pcs Wings missing it isn't really the big issue, the issue is that pay more attention to what these people are doing we all know that prices are climbing sky high in anywhere you turn around specially in ordering food therefore they have to satisfy customers for the money that they're paying for, I understand we make mistakes but please prevent it from occasional occurences one mistakes is enough because regardless we as consumers had no choice paying for the price, therefore we deserved to get the right food for what we paid for, so to make this short story, as I was as disappointed and hungry shortly when I got home I tried calling KFC someone answered and hung up, I then dialed back and the phone stayed busy. What a customer service. . I think this is my last draw for me, this time im feed up with people that aren't committed for quality service, shouldn't be working there if they can't function right, I wouldn't recommend KFC never anymore, poor service, missmanage.

The closing time stated 10 pm and the shop closed before 9 pm. We went back on the next day in the afternoon. The fried chicken quality and services were disappointed. Only Drive thru service available and it was more than 30 minutes waited. We ordered 4 pieces of chicken for 2 boxes and requested two pieces of chicken breast. However, we did not recieve the requested order. The chicken was overcooked and dried. Mashed potatoes was very salty.

Very run down and poor management. I got hair with my chicken, missed/messed up the orders, run out of chicken a lot of times, only have tenders, and the chicken tasted old or leftover from last week!! Most recent, I did an online order for my kids graduation party and sure enough this place never failed to disappoint me!! I do hope it’s get better because I do like KFC and it is the only one here.

I went through the drive through cashier, ordered a 8 piece bucket original , I opened m you order at home and found I received 4 medium/ small thighs, 2 wing sections, and 2 small drumsticks for which I paid $20 for. This was a very disappointing and upsetting experience for something I love to buy on a whim. Whoever packed my order doesn’t value your customers. It’s sad that I need to inspect my order from now on before I leave. M

Good friendly service. Chicken sandwiches.

Long wait in the drive thru. There was only chicken tenders. A 20 minute wait for them to make more original chicken. They didn’t even get my 1 order right. An I got charge for the sides I did not receive while waiting over 10 minutes to receive order!!

Crazy staff. Seven people working and everyone refusing to take orders. Been in line ten minutes and nobody will take orders. All they seem to care about is the drive thru. And I am still waiting as I type this. Unbelievable

Sloooow! Drive thru had a long line and moved very slow Drive thru speaker was broken. Had to place order at the window. Once at the window service was great. The ladies at the window were quick and efficient. Ordered a 4 piece dinner. The sides were great. The chicken was good. Kind of disappointed I only got dark meat (thighs and legs). Ordered 4 piece thinking I would get breast,thigh, leg and wing. Expensive, but this is Hawaii. Coming from Washington DC on a vacation.