Chipotle Mexican Grill

Ordered online and tried to use rewards points for chips and guac. Arrived to pick up and there was no chips and guac in order so I asked for it. I was told that “you can’t use rewards points online” which makes no sense. They made zero effort to make my purchase right, offered no chips and guac for what was missing from my order, and said there was nothing they could do about the rewards points I had used online for the chips and guac. I asked if I could just purchase chips and guac and was told “we are only doing online orders at this time”. It was roughly 8:20 pm and nowhere near closing time. Judging by the fact that there were only teenagers working and 15 to-go orders lined up and ready, my guess (having worked in the food service industry myself as a teenager) is that the staff wanted to get out of there ASAP upon closing time, hence their refusal to take cash transactions among other things. I asked then to speak with the manager and was told the manager was “too busy making all this food” which made no sense as no food was being made up front and there were a ton of to go bags already on the counter ready to go. I then asked for the district manager’s name and for the name of the manger on shift, which they also refused to give me. The girl helping me then went to the back again to speak w the manager and came back to give me the guac and chips I had originally ordered (using my points online). At this point I was so completely frustrated that I said thank you and took the guac and chips and went home, only to discover that they had given me expired guac (pictures attached). I submitted a complaint and was refunded my money, but still nothing for the rewards points I was out. The customer service even when dealing w the online complaint was sub-par (I had to request a refund 3 separate times and they originally offered me only one ‘free rewards meal” which had to be used within 30 days. I doubt I will ever go to Chipotle again after this absolutely rude, disrespectful, and disgusting experience I have had. Whoever was the manager on shift that night should be fired immediately. This location is definitely losing business due to this horrific “customer service”.

Three times in a row, completely got my order wrong. First two times I received sofritas instead of smoked brisket on both of them, got black beans instead of pinto on one, and the third time, I didn't get ANY meat even though I ordered extra steak. Pictures below for the third offense, I didn't get any meat and also didn't get lettuce, or mild sauce. How do you literally forget almost half of what I wanted on the bowl. (Second picure with some toppings moved to show there is no meat and third picture shows what I ordered)

Terrible location! Terrible customer service as well. I’m usually a very tolerant customer anywhere I go, but that place disappointed in every aspect. Upon walk in the place was a disaster, dirty tables and stations for drinks and utensils was empty. Granted it was past 9 pm but it seemed like no tables or the floor had been cleaned for hrs. My mobile order had 2 order missing, chips and salsa + chips and guac. The employee was unapologetic or helpful in offering me. Again I brushed it off and took my order. I checked it in the car and each of the 3 bowls I ordered were missing ingredients. No corn, lettuce, guac in the bowl, or salsa, and to make it worse all the food was placed on the side of the container. And mind you I checked before, and i had it perfectly lvl in my car while driving. We also were not given utensils ready in the bag as I had noted on the chipotle app. At this point I was just concerned about getting my hard earned money refunded for missing items. So via the “pepper chat” I inquired with the issues I had with my order. And have yet to hear back due to ‘high volume’ inquiries. A literal joke at this point.

Sofrita and Guacamole Bowl. Very tasty. Lettuce is very fresh and crisp and it makes the food taste that much fresher. Guacamole can use a little less onions but it's still very tasty. Fast, quick, and friendly staff. Line moves really fast, restaurant is nice and clean and good atmosphere. I would definitely recommend to friend's and Coworkers. Keep up the good food and work.

Extremely low portion sizes for a Chipotle. Went here on a weekend afternoon. Was terribly rushed into ordering every step of the way and the portion size was so very tiny and food was just thrown in the bowl. Even at billing, I paid twice because they were confused about orders because they were mixing online and physical orders. Haven’t been to any Chipotle that serves such little food. Would definitely recommend going to a different Chipotle for better service and portion sizes.