Kfc - Kentucky Fried Chicken

Went throught drive through. Ordered a 4-piece meal & asked for 4 legs but received breast, thigh, wing and leg instead. Ordered side of mashed potatoes with No gravy but they still had gravy anyway. Wanted original recipe but they only had extra crispy. Food tasted good but I don't think they listen to your order.

The food is ok but this place is horrible on delivery management. I have order UberEats a few times and every time it involves lots of frustration on my side and on the drivers side. THEY ARE HURTING ALL THOSE DRIVERS. They have some system to automatically accept UberEats orders (and cancel all if they’re closed, even if the order is scheduled for a later time.) And they won’t pack your food until the delivery driver has arrived. And the worst case, they won’t check what the order is until the driver is there. This system is horrible on the delivery drivers. They will wait for the driver to drive all the way, then tell the driver they don’t have your food. Sometimes they’re closing but they won’t cancel the order, then one driver will go all the way to the shop to found it’s closed, if the driver then reject the order, a second driver will be assigned and drive over to find it closed, etc etc until two or three hours later the order is cancelled automatically. They keep doing this. At first I didn’t know about this and actually waited three hours until 1am to have my order canceled. Eventually I realized it’s just their pattern, but I have so many drivers calling me to tell me what went wrong with the restaurant and wasted their time and money. Seriously, if you’re closing in 30 mins, then don’t accept or cancel the order. If you don’t have the food, then cancel the order. Such a simple act that saves everyone trouble. I think they’re just avoiding the trouble (or penalty) of canceling an delivery order and they’d rather the system to cancel it automatically because none of the drivers can actually pick up the food from them.

Placed a sizeable order on the kfc site at 9:10 pm for pickup at 10 pm. Reached the location on time and was told they ran out of food. I asked what, if anything, was available but was given the impression that no chicken was left. Refused to refund my money, and told me to email or call whomever I placed the order with. After a fair bit of loud back and forth, the manager made things right by substituting the only thing from my order that was not available with other varieties that were. Also threw in a bunch of extra cookies and offered me something to drink, which I appreciated. I'll be back, but won't be ordering online this close to closing time.