Wendy's

Weeks ago I arrived in the drive-thru at 9:20pm. Got to the speaker to order at 9:30 and was told they were closing due to staff shortage. Tonight, 8/12 at 7:45pm we went to pick up an online order. Lobby is closed. Waited in drive thru lane. Got to window and they said we don’t have an order for you. I then showed them the order on my phone. It showed we were at the right location on Hepburn. Then the young lady at the drive thru said “oh we don’t have half of what you ordered anyway”?! I only ordered one burger, two frosty's and a strawberry lemonade. That’s when an employee named Damien came to the window to assist. He looked at our order and opened a refrigerator behind him and lo' and behold they DID have lemonade which the young lady said they didn’t. We finally said just give us a refund please, and Damien said I don’t know how to do that. VERY LAST VISIT TO THIS LOCATION.

This is by far the worst Wendy's! They never have frostys, the machine is always down or they are cleaning it. Lemonade machine down always, food is dry or burnt. Employees just playing around the time, usually rude and don't care. The drive speaker says headset not working pull up to window. Then they mess up the order when we are the only vehicle there at 8pm. Inside was full of smoke and the employees we all laughing about it and acting like it's a damn playground. This place needs to be overhauled or just shutdown. Please save yourself the headaches and terrible experience and go else where! We love Wendy's but this is far from Wendy's. Please corporate come take care of this place. I don't review but this place needs help bad

Have never had a good experience at this Wendy's. Last time I went I ordered a biggie bag, the employee on the speaker did not answer my questions or complete my order. When I got up to the window, they tried to charge me over $25. When they finally got my order correct, I paid and they forgot to give me my drink and I had to ask for it. The crispy chicken BLT patty was so dry and rock hard I could not eat it.

Avoid this location. The service here has deteriorated significantly over the past year. Over the past few visits, they have been consistently out of ordinary food items (such as French fries or chicken sandwiches) and consistently slow. They are seriously untrained and seriously understaffed. We had three cars in the drive through line ahead of us and had ordered ahead online. It ultimately took us 24 minutes to receive our food. At the window, the staff member told us they hadnt received our order, but after searching for a littlr bit, was able to find it. While we were waiting at the window, they had a car in front of us pull ahead to wait for their order also. Putting them at about the same wait time. When we asked for a Frostee, they only had vanilla available. Once in awhile, they have a staff member that is friendly to take and give my order, but the other one or two people working working appeared unmotivated and disinterested in working, so the problem may also be with management and corporate.

This place is so BAD! Cold food, I didn't think that was possible and they will NEVER get your order right. Love paying $9.44 for small cold french fries since the rest of my order wasnt even edible. I called and the girl on the phone said, "we're trying to get better" no apologies. No wonder that place is empty!! Never again!!!!