Ham's Restaurant

the booth areas and seating in the corners of the booths could have been a little better in the cleaning category, looks like maybe just a quick wipe down in our area. food is good, prices are reasonable, the Host doorstaff if you will, seemed less than concerned about our arrival, we actually had to go around the corner and find an employee to let them know we were there. however the gentleman that waited on us was top notch, speedy delivery on food. not exactly sure of the atmosphere as there's many license plates on the walls, TVs playing sports and a down-to-earth kind of wood furniture feel. all in all good place I would return.

Two of us went here today for the first time. The only seating available was in the bar area and it was seat yourself. It took forever for our female server to get to us. We ordered drinks and their nachos for an appetizer. The nachos were so soggy by the time they got to us. There were probably two servers out of all the staff there that we wished would have been our server. Our entrees took so long that we finally flagged down another server to get our server (who never checked the on us) to inform her we wanted to cancel the rest of the meal. She finally brought our check to us and said our food was FINALLY ready. We declined it, paid for drinks and appetizers, and went to Buffalo Wild Wings where we received impeccable service and much better food! We watch two separate groups walk in, sit down, and then leave after one minute at Hams…..wish we had done that. Worse server I’ve ever had anywhere! Don’t waste your money at this place!!!

So, we were going to eat at Buffalo wild wings across the parking lot but decided to go to Ham's instead. TBH I thought they were all closed in these parts. The patio seating is what lured us there initially. We waited 5 minutes to seize a corner spot after a party left. I had to go in & ask for the table to be cleaned & food crumbles were still there. Pro: Patio seating, decent waitress/nice personality(but inattentive), good chicken wings Con: slow service (ordered wings/burger/fries),at 7:45/food out at 8:32). The fries were semi-hard, the brioche bun was over toasted, dry & hard. 2nd order fries did not come out just cancelled them with other food initially. My fault: I ordered mushroom/Swiss with caramelized onions on the side. The mushrooms were fried, looking at the menu to confirm if this was a mistake &&&& nope. I love mushrooms & cheese but.... Being that this location is the last standing I expected more, better, but possibly libations would have tapered the foul on the food but I was sober sally. It's clearly "bar food".

Absolutely disappointed. I went here with my family and we had an amazing waitress. She was quick, very sweet, and got us everything we needed. Now the most important part... the food. There was 4 of us and we ordered wings (each one of us ordered our own.) 3 plates came out and one was being made. The plate came after 5 minutes which was fine until i looked at it.. and it was not fully cooked.. Literally red. Not just one, but almost half of the wings uncooked. The waitress apologized and called the manager. The manager seemed a little too normal about the situation leading me to think that this isn’t the first time it happened at the restaurant. She although took the wings off the check and i’m pretty sure she took the drinks off too. I personally won’t be eating here again.

I've seen Ham's when it was great, and now when it's not so great. Ham's can be far better than it ever was and much better than it is now. The corporate leadership needs to start caring about and investing in the store (the last one standing as there were as many as 7 stores in operation), the employees that work said store, the guests/patrons they serve, and the community it impacts.

This Hams location has went downhill. Today, no A/C in the place. They made everyone coming in stay in the bar area. I'm guessing the bartender was the waitress? She had zero personality and asked another waiter to get our order. Food was ok but the customer service was terrible. Asked for to go drinks and she dropped us off 2 empty cups with no beverage in them. We never got 1 refill the whole visit. Used to be a go to place but after today I highly doubt we'll be back.