Wendy's

Went inside to use the bathroom before placing my order. Bathroom was clean that's a plus. Lined up to order, the lady was very pleasant & polite. That said, the registers don't accept any mobile payments (apple pay, Samsung pay, android pay, etc) and the fountain drink area was upside down. The counter there was dirty, missing lids, and one of the Coke machines had a very limited amount of drinks.

This place is ok for a quick bite. The sandwich was ugly and looked like it was just slapped together. My daughter and I went for a bite before running some errands and they had just finished mopping. The floor felt slimy, I think it's that specific type of tile. It wasn't very inviting. It's probably better if you go through the drive through. Usually we have a pretty good experience there, but this time the sandwiches we got were ugly and just slapped together. Maybe it was a bad day?!?

The young cashier kept saying "wat, wat" when I clearly was giving my order that was at best given to me in luke warm condition. I told her about it and she refused to believe me. Finally the female manager remade my order and I enjoyed the sandwich. Cashier's need to know customers want to eat first of all not complain about the food not being hot. And customers are always right if you want them to come back. I will return only because of how the manager made my order right. The cashiers really need customer service training.

I was there on the 1 of April was been rushing placing my order for my family by Alyssa and the host was Alexandria that was on duty bc the inside still closed! They mess up on two orders one was my supposed to be a combo meal instead they just added a drink, and the second one was a cheeseburger happy meal and I had stated plain only cheese and ketchup! Now my children can’t eat bc of health issues!! Very bad for their customers smh!

I have dined at the hickory hills location several times over the years but my experience over the last 6 mo has been horrible. This location misses the mark on getting your food orders right so please check before you leave… Also, make sure you get a receipt because there was a time when I ordered a cheeseburger and they over charged me $34. At my last visit, the drive through area was disgusting, the staff was unkempt, disrespectful and rude which seems to be the normal. I ordered, paid for my food and politely asked for a receipt since my previous experiences were not good. The employee (who needed a hairnet) had the nastiest attitude- she told me that she couldn’t give me a receipt, she offered no real explanation and said come back later. Now, why would I come back for a receipt? I then asked for the supervisor who turned out to be just as unprofessional. Resolution—- REFUND!!! Good customer service is everything!!!