Papa Johns Pizza

I placed an order online. One hour later I got an email that the order was cancelled. I call the store to check and the employees just told me they’re having issues with the system and that they’re done for the day bc they’re no driver. They made many excuses to justify that my order wasn’t coming. After he told me that he hung up the phone like he didn’t care. No buying anymore from this store. I know it’s just a pizza which I don’t care about it. But to act unprofessional and give lack of service is unacceptable. Do better!

I placed my order as I usually do thorough the webpage. I chose the “Leave at door” option to avoid contact with the driver. When noticed a delay (7:24 p.m.) went to the webpage and the order was delivered at 7:04 p.m. Pizza was left at my door without even knocking. The delivery guy just took a picture of my building and left. By the time I got it, was already cold, and the order was missing brownies and extra blue cheese sauce I included in my order and my credit card charged for. Called the store 21 times and nobody picked up the phone! Had to personally go to the store to resolve the issue. The team was a mess, looked like a gathering of a group of teens from high school. The two girls at the front seemed both to be lost, not knowing what they were doing, and a delivery guy who just happened to came in started to shout out loud to the team some kind of funny words. When explained the issue with my order, the girl at the register just turned to another guy in the back saying “there’s someone here who wants a refund” without trying to assess the problem and solve it. The guy who came to the register just limited himself to hear what the issue was, locate my order and do a “void”, saying that I should see the charge removed from my card in 48 hours or something like that. There was no customer appreciation nor the slightest intention to apologize and solve the issue in a different way. For being a customer who regularly used to place orders from this store every weekend, I felt let down. Definitely won’t order from this store anymore.

No creo lógico en medio de la pandemia de COVID 19 , tener a este personaje , masticando su pizza, por toda la cocina e incluso frente al counter ..!?!?!?!? I do not think it is logical in the middle of the COVID 19 pandemic, to have this character, chewing his pizza, all over the kitchen and even in front of the counter ..!?!?!?!?

I was previously a Dominos Pizza regular customer because of their carryout large 3 topping pizza for $7.99 each special but one day my brother wanted to order Pizza from Papa John's when he came over to visit and we got a few 5 toppings large pizzas for $12 each from Papa John's. This was my first time ordering from Papa John's because I didnt think that paying their regular price of $18 per pizza was worth it but I was impressed by the taste of their pizzas when I tried them and by the fact that the Papa John pizzas also come with garlic sauce to dip the pizza bread which is something that Dominos charges extra money to add. The second time I ordered from Papa John's the pizza tasted great just like the during my first visit but during my second visit I ordered two large 5 topping pizzas with the same ingredients on BOTH pizzas (Extra Cheese, Beef, Sausage, Canadian Bacon, Mushrooms) and I did notice that they put all the correct ingredients on the first pizza (which you can see in the attached pictures) but they did not add any mushrooms on the second pizza (see the attached pictures) even though I ordered BOTH pizzas with the same ingredients. If I ever eat here agian I will make sure to order each pizza with different ingredients so that they dont skimp on the ingredients in each pizza after the first.