Review Dairy Queen Grill & Chill - Henderson

I come here quite often, and the service is hit-or-miss. Their scanner for coupons & rewards hasn't been fixed in months, so I have to place all my orders, as well as pay, through mobile, which I don't prefer. Some employees (I wish I knew their names) are outstandingly friendly and professional, while others shove the bag of food through my window and say literally nothing. They always attend to the drive-through orders at lightning speed, and everything is fresh and tastes great. Two stars docked for inconsistencies.

They didn't have chocolate ice cream so I asked if I could get extra chocolate in my blizzard. They were accommodating and I was very pleased. It actually tasted like chocolate ice cream. I've asked the same thing in Atoka where I live but in Atoka it always tastes more like vanilla than chocolate even though I order a blizzard that should be chocolate and ask for extra chocolate; still tastes like mostly vanilla ice cream. I wish I lived closer to this location because they get what a chocolate blizzard should be like. Thank you! Will certainly come again if I'm in your area!

Service and food was great! They seemed understaffed but managed to get all of our food out within a reasonable time. Especially since we were feeding 4 individuals including myself. Maryanne I believe that's her name did an amazing job and I praise the others who were working with her.

Awful service!!! Pulled up to everyone sitting outside smoking. They had to go inside to get my order. When I got home, my order was totally wrong. I asked for 2 doubles, one with cheese & one without. Instead I got 2 single bacon cheeseburgers. And I don't eat pork. When I called back to let them know, the girl on the phone had the audacity to ask me what I was doing in Chester County if I don't live there & told me she didn't like the way I was talking to her. She tried scaring me by saying the general manager was on his way there. I ended up talking to him. He was nice but let's just say I WILL NOT be back. If I could give no stars, I would!!!

Good food. The workers gave us our food and Sundays like they didn't want to work today and barley had the lids on the drinks and ice creams

The place has only forgotten my fries one time but besides that their food never disappoints

Employees were polite and hard working. Food was excellent!! I recommend eating here!!💯✌🏻

Although the food was pretty good the service was very unorganized and slow. It was a Saturday late afternoon and should have been prepared for a rush as it is a fast food business. We arrived at 5:00 PM had our order in and payed for at 5:06 PM. We were a party of five. Three of the orders were ready at 5:30. The last two was my wife's and mine was finally ready at 5:45. That was after asking three times if there was a problem. The drive through was circled around the building and many people pulled out of line and left, as did many walk in customers that came in after we were seated waiting on our food. They did have all the tables separated due to the Covid Distancing, but people waiting on their orders were standing shoulder to shoulder inside with no separation possible. The manager was clearly overwhelmed and they were seriously understaffed. Needless to say it's our last visit to this business location. I might add there were many complaints going to deaf ears! When asked about the problem we were told you're getting mad for something out of our control. I then said I'm not mad I'm disgusted. They continued to rant themselves when they went back behind the wall. Everyone in the business could hear their comments. Something needs to be done about their customer service and attitudes.