Pizza Hut

I understand we are in a different time right now. Most places are short-handed and experiencing difficulties fulfilling many basic day to day task. However, I feel as though my situation could have been avoided and this was just basic negligence on the employees part. I placed a delivery order at 6:21 p.m. on 1/18/21. At 6:47, I received notification that my order was out for delivery. At 7:06, the manager called me and said, my order was ready, but the delivery driver had to run an errand and would be back soon to deliver my order. An hour later from when I originally placed my order, I called back at 7:26, and the manager said the delivery driver had to go to another store and pick up "ranch dressing". He stated that it would be another 30 minutes at most. I told him we would just come get the order ourselves, and asked for him to just refund the delivery cost. He said unfortunately, he had already closed out the order and showed it being delivered so he could not refund me the money. By the time we picked up our order and made it back home, it was around 7:45. Our food was cold by this point. The delivery would have been a 5-6 minute drive at most from the store. This order could have been delivered prior to making the 30 minute drive, one way to the other store. Why was my order showed out for delivery, if in fact it was not being delivered? At the very least, Pizza Hut could have remade my order after the 2 hour wait in order for me to have a hot meal that I had just paid $80 for. These are just a few things I would recommend to make the experience better. In this case, your own employees "out-pizzaed the hut".

This was the worse experience with Pizza Hut that I have ever had. Delivery took 1 and a half hours. I had to call after an hour to find out what was taking so long. When the pizza arrived it was cold. The breadsticks were hard and cold. I essentially paid 45 dollars to eat 2 slices of cold pizza. Will not be using Pizza Hut again.

I'm giving this location two stars. The exterior and interior of the restaurant was clean. However, customer service was not that great, the food was terrible, we ordered extra toppings and didn't get that. I'm not pleased with this location verse other locations. I have to drive one hour in order to get a good pizza. I love pizza hut but, not this location.

After waiting 1.5 hrs for one single pizza... I called checking on the order they assured me was on the way to my house. 2 hrs of waiting I call again for them to tell me they don’t even have my order. Offered a discount but that didn’t satisfy me. 2 hours I believe I deserved a free meal. I was hung up on by Stephanie the MANAGER. Still only offering a discount. Unacceptable. Do not recommend.